Process Mining Engineer

NN Digital Hub is a subsidiary company of NN Group located in Madrid, Spain. We deliver IT services and solutions for the different international Business Units.

Process Mining Engineer

You are an enthusiastic and experienced developer in the field of process mining. As a Process Mining Engineer, you will be responsible for designing, implementing and maintaining process mining insights in our process mining tool Celonis. You will work on creating dashboards and analyzing data to gain insights and improve the efficiency of business processes.

Your impact as a Process Mining Engineer at NN Bank

As NN Bank, we help people take care of what they really care about. Such as realizing their housing wishes for now and later. To this end, we are working on a customer-oriented, digital and data-driven bank. Where we will make a difference with the help of technology.

Our mission is to give our customers, intermediaries and employees an optimal experience in the mortgage process from application to repayment, so that customers can realize their housing wishes. It is important that you, as a Process Mining Engineer, ensure that we make optimal use of our process mining tools for analyses and insights so that improvements and optimizations in the mortgage processes are realized.

You are eager to learn new things and you enthusiastically share your knowledge about data-driven working and process mining with your colleagues. You are curious, take ownership and value feedback, for yourself and others, because you understand that feedback helps us all grow.

Responsibilities:

• Integrating received data into the data model of our process mining tool and maintaining that data model.

• Developing and implementing process mining insights within the mortgage chain.
• Creating dashboards and visualizations using our process mining tool Celonis, to effectively unlock process information to colleagues in the teams and to the business.

• Contribute to the continuous improvement of the process mining methodologies and techniques within the team.

• Collaborate with colleagues inside and outside your team, such as data engineers, data analysts, and business analysts, to design and implement the best process solutions.

• Supporting users in understanding and using the developed process mining insights.

The team you’ll join:

You will be part of a multidisciplinary team, with DevOps Engineers and Customer Journey specialists (product and process managers). The team's mission is to optimize the mortgage processes at Nationale-Nederlanden. You and your team members take responsibility for the team results and are not afraid to make mistakes, share and learn from them. We are proud of what we achieve, form a close-knit team and celebrate our successes. Collaboration is the basis of these successes.

What do we offer?

As part of our Employee Experience, we offer you a range of competitive benefits that are available to you in order to improve the physical, mental, and professional wellbeing of our workers. Among the benefits are:

• We work with a hybrid model
• Starting financial aid so you can equip your workspace at home
• Allowance and telework subventions
• Flexible working hours and 2 months of intensive working hours in summer so you can fully take advantage of your time
• We hire a life insurance and a pension plan for all our employees
• We establish objectives bonus as a performance reward
• You can get to the office as you please. We have a free parking lot for cars, motorbikes, electric cars with chargers, and bikes.
• Get to know our flexible retribution facilities such as transport card, nursery checks, health insurance with Sanitas, trainings…
• We care about people. That is why we are involved in society by facilitating volunteer actions and time to all our employees.
• We care about your wellbeing. We have a Wellness Program available.
• We are digital and we love technology. Also, every team works under agile methodology.

Who you are:

As a Process Mining Engineer, you have a passion for data and the use of data to analyze (digital) workflows and translate business wishes and process optimizations into concrete requirements. In addition, you have solid experience with process mining tooling, integrating organizational data sources with Celonis and you have experience and drive to optimize and digitize processes. Optimizations and improvements in the process are substantiated with concrete numbers and amounts. Collaboration is a matter of course for you, where you communicate well and clearly and know how to connect with your direct colleagues, users and other stakeholders. You are involved, you have a good dose of decisiveness and you take ownership. You also have:

• At least 5 years of work experience, of which at least 2 years in a similar position.
• Experience with process mining tooling and techniques (preferably Celonis) to recognize and analyze optimizations in processes and translate them into concrete and demonstrable improvements.
• Understanding business processes and the ability to analyze and understand complex digitized processes using data and data streams. Preferably in the mortgage process.
• Knowledge and experience in working in an Agile environment where collaboration and continuous improvement form the basis.

If you are a passionate and experienced Process Mining Engineer looking for an exciting opportunity to work in a dynamic and challenging environment, we encourage you to apply for this position. We are waiting for you!

Please send your CVs in English language.

In Nationale-Nederlanden we are committed with diversity. We are proud to be an inclusive organization and we offer equal opportunities, regardless of race, cultural background, gender, gender identity, religion, national origin, age, disability, marital status, and sexual orientation. One of our core values is taking care of our employees so they can give their best within a respectful environment.