Sr. Infrastructure Operations & Services

Overview:

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

1.1Endpoint Management

• Design, implement and support Microsoft Intune capabilities, including Autopilot, Windows Update for Business (WUfB), Endpoint Analytics, Configuration Policies, Compliance Policies and Azure AD Join.
• Engineer and maintain Microsoft Endpoint Configuration Manager (MECM/SCCM) services, including Operating System Deployment (OSD), Application Packaging, Software Distribution, Patching, Inventory and Reporting.
• Support SCCM to Intune migration activities across complex enterprise environments.
• Design and implement application provisioning and management solutions across on-premises, cloud-managed and hybrid endpoints.
• Deliver evergreen platform management for Windows 11 and Microsoft 365.
• Manage Windows feature update deployment activities.
• Support operating system lifecycle management and release management activities.
• Support the strategic evolution of endpoint management capabilities through the adoption of modern management technologies.
• Ensure endpoint management services remain secure, scalable, resilient and operationally supportable.
• Develop deployment approaches, migration plans and operational transition activities.

1.2Endpoint Provisioning & Device Management

• Design and manage standard workstation builds.
• Deliver cloud-native and hybrid endpoint provisioning models.
• Support enterprise workstation standards.
• Maintain and support traditional deployment and imaging methodologies.

1.3Endpoint Hardware Management

• Manage BIOS, firmware and driver deployment across enterprise hardware platforms.
• Maintain hardware standards and deployment baselines.
• Support enterprise device management tooling across Dell, Lenovo and HP platforms.

1.4Endpoint Security

• Configure and support endpoint security controls, including Microsoft Defender, Attack Surface Reduction (ASR), Endpoint Detection and Response (EDR), Security Baselines and Policies.
• Implement and manage BitLocker encryption policies and recovery processes.
• Support disk encryption governance and compliance controls.

1.5Automation, Reporting & Analytics

• Utilise PowerShell, VBScript, Microsoft Graph API and SCCM WMI for automation and operational efficiency.
• Develop reporting across Intune, SCCM and SQL Reporting Services.
• Support Power BI reporting where required.
• Install, configure and troubleshoot SQL Server and SQL Reporting Services.

1.6Operational Support

• Provide 3rd level support for endpoint management services.
• Support root cause investigations for major incidents affecting endpoint services.
• Contribute to service improvements through incident trend analysis and corrective actions.

1.7Documentation & Vendor Management

• Create and maintain High-Level Designs (HLD), Low-Level Designs (LLD), implementation documentation and operational procedures.
• Interact with vendor support organisations for escalation management and drive issues through to resolution.
• Support vendor escalation processes for complex endpoint platform issues.
• Analyse business requests and provide solutions to meet requirements.

Nomura Leadership Behaviours

• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
• Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
• Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
• Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
• Inclusion: Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

Equal Opportunity Employer:

Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.