Sr. Infrastructure Operations & Services

Overview:

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

1.1 Mobile Device Management & Platform Operations

• Provide operational support for Ivanti Neurons for MDM.
• Support Ivanti Endpoint Manager Mobile.
• Support Microsoft Intune Mobile Device Management capabilities as they are introduced.
• Support mobile device enrolment, provisioning, migration and lifecycle activities.
• Support corporate-owned and employee-owned mobile device services.
• Support iPhone, iPad and MacBook device management.
• Support mobile compliance policies, configuration profiles and device remediation.
• Support remote device management activities, including device retirement and wipe.
• Support Ivanti Sentry, connectors and associated mobile platform services.
• Support scheduled platform maintenance, upgrades and lifecycle activities.

1.2 Mobile Applications & Apple Services

• Support the onboarding, packaging, publishing and deployment of mobile applications.
• Support application availability through the corporate mobile application store.
• Support mobile application testing, validation, pilot and rollout activities.
• Investigate mobile application installation, activation, authentication and synchronization issues.
• Support mobile application access requests and associated security groups.
• Support mobile productivity applications, including Outlook, Teams and OneDrive.
• Support Apple platform integrations and associated mobile services.
• Support mobile application signing, certificate and publishing activities.
• Support Apple Business Manager services where required.

1.3 Monitoring, Incident & Service Operations

• Support monitoring and alerting across mobile platforms and services.
• Manage and resolve mobile incidents and service requests according to defined procedures.
• Provide platform-level operational support for mobile device management and mobile application services.
• Collect logs, diagnostics and evidence for technical investigation and root-cause analysis.
• Maintain the stability, reliability and availability of supported mobile platforms.
• Prioritize and triage issues in time-sensitive environments.
• Follow incident, change and release management processes.
• Support vendor escalations through to issue resolution.
• Provide clear and timely updates during incidents and service disruption.
• Support platform resilience, recovery testing and operational readiness activities.

1.4 Security, Compliance & Access Management

• Support mobile security controls and platform compliance requirements.
• Support mobile application access controls and security-group administration.
• Assist with access management and entitlement review activities.
• Support mobile device compliance and security remediation activities.
• Participate in audit, risk and compliance activities relating to mobile platforms.
• Support approved risk-management activities for mobile capabilities and pilot deployments.
• Assist with the investigation and resolution of mobile security and configuration issues.
• Maintain appropriate operational records for mobile access and platform activities.

1.5 Platform Change & Continuous Improvement

• Support mobile platform changes, upgrades and maintenance activities.
• Participate in technical testing and validation before and after platform changes.
• Support pilot initiatives and new mobile capability evaluations.
• Assist with mobile service modernisation and future Microsoft Intune adoption.
• Support mobile device and application migration activities.
• Identify process and service improvements.
• Balance business-as-usual support with project and assignment-based tasks.
• Contribute to improvements in service reliability and user experience.

1.6 Documentation & Collaboration

• Create and update operational procedures, support information and mobile platform documentation.
• Contribute to user guides, knowledge articles and troubleshooting material.
• Support knowledge-transfer activities.
• Collaborate with engineering teams, regional teams and other stakeholders.
• Work with identity, network, security, messaging and desktop support teams.
• Work with mobile platform vendors to investigate and resolve technical issues.
• Maintain accurate incident, problem, change and service-request records.
• Use Microsoft Teams and Microsoft 365 to support operational delivery.

2. Requirements

2.1 Essential Skills & Experience

2.1.1 Platform Support

• Experience working in a mobile or platform support environment.
• Experience investigating technical incidents and service requests.
• Ability to troubleshoot mobile platform, device and application issues.
• Ability to collect and review diagnostic evidence.
• Experience creating or maintaining operational documentation and procedures.

2.1.2 Mobile Device Management

• Mobile device enrolment, provisioning and lifecycle support.
• Mobile device compliance and configuration support.
• Corporate-owned and employee-owned mobile device support.
• Mobile device remediation, retirement and wipe activities.
• Understanding of enterprise mobile device management services.

2.1.3 Apple Devices & Services

• iPhone and iOS.
• iPad and iPadOS.
• MacBook and macOS.
• Apple enterprise mobile services.
• Mobile application certificate and publishing processes.

2.1.4 Mobile Applications

• Mobile application onboarding and deployment.
• Mobile application testing and validation.
• Mobile application installation and activation support.
• Mobile application authentication and synchronization troubleshooting.
• Microsoft mobile applications, including Outlook, Teams and OneDrive.

2.1.5 Service Management & Collaboration

• Incident and service-request management.
• Change and release management processes.
• Vendor support and escalation.
• Good documentation and process-creation skills.
• Microsoft Teams.
• Microsoft 365.
• Ability to work with global and regional technology teams.

3. Desirable Skills & Experience

• Ivanti Neurons for MDM.
• Ivanti Endpoint Manager Mobile.
• Microsoft Intune Mobile Device Management.
• Ivanti Sentry and connectors.
• Apple Business Manager.
• Mobile application packaging, signing and publishing.
• Mobile security and compliance controls.
• Secure mobile connectivity and VPN services.
• Mobile platform monitoring and operational dashboard experience.
• Experience supporting mobile services in a global technology environment.

4. Personal Attributes

Nomura Leadership Behaviours

• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
• Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
• Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
• Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
• Inclusion: Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

Equal Opportunity Employer:

Nomura is an equal opportunities employer. We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees (including promotion, transfers, assignments and beliefs). We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, career’s responsibilities, sexual orientation, gender identity, race, color, national or ethnic origins, religious belief, disability or age. Our objective is to attract job applications and applications for development from the best possible candidates and to retain the best people.