Network Engineer

About Nonius

Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for healthcare, maritime, and co-living spaces, integrating with global partners like Samsung, LG, Google, and Apple to drive seamless innovation.

Job Description

We are looking for a Network Engineer to deliver exceptional technical consulting and support to our client portfolio.

In this role, you will combine high-complexity L2 network troubleshooting and cloud controller management with end-to-end project execution and field technician coordination. You will serve as a vital link between clients, NOC operations, and field teams to ensure fast, reliable, and high-quality network performance.

This is a full-time, on-site position based in the city of Maia in Portugal.

Key Responsibilities

Technical Consulting

• Project Execution: Lead end-to-end project planning and coordinate field technicians and subcontractors to complete work orders smoothly.
• Technical Guidance: Provide expert guidance on complex requests, train junior engineers, and deliver thorough technical reports to ensure clean project handovers.
• Process Excellence: Adhere to consultancy standards to maintain quality and drive high customer satisfaction.

Customer Support

• L2 Operations: Handle shift tickets, complex escalations, and customer calls using product expertise while validating technical reports from the projects team.
• Support Coordination: Create preventive maintenance guidelines/scripts and direct field technicians during on-site interventions.
• NOC Compliance: Follow NOC Work Instructions and propose process optimizations to boost productivity and customer satisfaction.

Must Have

• Bachelor’s Degree in Computer Engineering, Telecommunications Engineering, Network Engineering, Computer Science, Information Technology, or a related field.
• Architecture & Multi-Service Networks: Expertise in designing, defining, and optimizing secure network architectures supporting IPTV, VoIP, CCTV, Guest Wi-Fi, and critical applications.
• Hands-on Deployment & Troubleshooting: Proven ability to install, configure, diagnose, and resolve issues across routing, switching, VoIP, and wireless infrastructure.
• Protocols & Security: Solid knowledge of core protocols (TCP/IP, DNS, DHCP, VLANs, VPNs, QoS) and strong experience with firewalls and network security policies.
• Cloud & Virtualization: Proficient in managing Cloud Wi-Fi platforms, Cloud Network Controllers, and familiar with cloud/virtualization technologies.
• Problem-Solving & Adaptability: A natural curiosity to deep-dive into complex technical challenges and a self-driven motivation to stay ahead of emerging networking trends.
• AI & Innovation: Enthusiasm for adopting AI-driven tools and automation techniques to optimize workflows and boost operational efficiency.
• Communication: Fluency in written and spoken English.

Nice to Have

• Vendor Certifications: Cisco, Juniper, Fortinet, or other major networking vendor certifications are strongly preferred.
• Industry Experience: Background in hospitality or high-density Wi-Fi/multimedia environments.
• Automation & Scripting: Hands-on experience with Python, Ansible, or PowerShell for NOC workflow automation.
• Cloud Networking: Advanced exposure to cloud infrastructure (AWS or Azure).
• Multilingual Skills: Fluency in additional languages.

What's great in the job?

• Great team of smart people, in a friendly and open culture.
• Real responsibilities and autonomy.
• Expand your knowledge of various countries and regions.
• Great career opportunity in a fast-evolving Technology company.
• Contribute to the greater experience of millions of Travellers around the World!

Submitt your application here: https://xeniam.odoo.com/jobs/network-engineer-689