Operations Manager

Description

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement, and installation services for flooring, cabinets, countertops, and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources, and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service, and local expertise that make their teams valued partners nationwide.

Requirements

JOB SUMMARY

Join our team in the flooring and construction interior finishes industry with a 40+ year commitment to offering first-quality materials, competitive prices and unmatched service. Nonn's is currently seeking an individual with outstanding customer service and leadership skills, along with construction knowledge, to succeed in the role of Operations Manager. This is a leadership role reporting directly to the President/CEO and oversees a regional warehouse and installation function.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Evaluate and manage the resources and processes required for the successful completion of a high volume of residential and commercial projects.

· Work closely with local sales department to plan operations in conjunction with sales performance and forecasts.

· Fluctuate resources in line with capacity and performance targets.

· Work closely with internal team members to provide accurate installation forecasts and performance reporting.

· Work to ensure that we are delivering an excellent customer experience and escalate customer concerns as necessary.

· Demonstrate flexibility and willingness to “wear many hats” and actively support the following: performing site evaluations, permitting, project scheduling, supporting installations, performing warehousing functions, and completing service calls.

· Manage the on-site facilities as necessary.

· Follow and enforce all safety policies and procedures; initiate and lead safety meetings.

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

· Supervise department associates.

· Set goals for performance and deadlines in ways that align with company’s plans and vision.

· Organize workflow and ensure that employees understand their duties or delegated tasks.

· Provide mentoring, performance coaching, and discipline as needed to ensure employee engagement and job success.

· Hire any vacant positions within the department and provide new hire orientation and training

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· 5+ years of work experience in construction, preferably in flooring or other interior finishes.

· 3+ years of work experience leading teams.

· Previous work experience applying mechanical skills to solve equipment and technical challenges.

· Previous work experience reading and analyzing blueprints.

· Previous work experience using Microsoft Office applications as a daily requirement.

· Previous work experience using a CRM application, preferably related to the construction industry.

· Ability to lift up to 50 pounds without restriction and on a regular basis.

· Must have a valid driver license and meet our minimum standards following a Motor Vehicle Record review at time of job offer and at regular intervals while employed.

· Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.

· Math skills acquired through high school diploma or equivalent to understand bids and measurements, calculate fractions and percentages, convert square feet and square yards, and understand basic financial transactions.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to sit at computer monitor for long periods throughout the day.

· Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices and a production facility; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 50 pounds; to see well enough to discern differences in quality of product, documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· General working conditions

· May have to meet tight deadlines

· Warehouse/showroom environment and onsite at job locations

· Frequent driving

· Exposure to outdoors, seasonal weather, and driving conditions

OUR BENEFITS

· Health Insurance (Medical, Prescription, Dental, and Vision)

· Life Insurance

· Paid Holidays and Time Off

· 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.