Enterprise Account Operations Coordinator

Make a difference. Be happy. Grow your career.

The Role

The Account Coordinator will be part of the Enterprise Accounts team and a key resource supporting internal leaders. This role will work closely with the leadership team and coordinate work effort internally, as well as with Clients to achieve overall compliance and delivery excellence. Instrumental in ensuring critical activities remain on track according to timelines, scope, deliverables, processes, etc.

Responsibilities

• Proactively manage and maintain calendars, contacts, internal systems and needs of account executive leadership.

• Schedule, coordinate and arrange meetings, including technology or physical space, between executive leadership, clients and team members.

• Oversee design, preparation and organization of presentations for review.

• Administer the defined governance processes and collaborate with team members to develop governance presentations.

• Coordinate compliance initiatives and delivery activities.

• Facilitate the creation, development, and distribution of presentations for governance, key initiatives, and other critical activities and projects.

• Maintain consistency amongst teams and messaging per leadership’s direction.

• Proofread documents and draft communications to support internal and external teams.

• Provide coordination activities and assist with projects for internal and external teams.

• Interface and communicate with internal and external teams and management.

• Plan and schedule internal and external meetings.

• Scribe meeting notes and publish accordingly.

• Develop and administer surveys.

• Execute project tasks and track activities, milestones, and deliverables.

• Recommend and drive the analysis and solution of problems.

• Advise leaders on key business decisions and major issues based on project activities.

• Collaborate with internal team members to develop plans to support internal business process improvement, organizational change, and strategic initiatives.

Requirements

• Bachelor's Degree or related field. Experience will be considered in lieu of degree.

• 7-10 years of coordination or administrative experience.

• Strong written skills documenting meeting minutes, communication messages, executive summaries etc.

• Excellent problem-solving skills and ability to maintain composure in stressful situations

• Ability to work independently as well as within a team environment.

• Ability to maintain a high level of confidentiality.

• Basic knowledge of financial concepts.

• Proven ability to plan, organize, prioritize and manage competing priorities while meeting expected timelines.

• Strong working skills and collaboration across internal and external teams.

• Experience managing action items, risks, and issues.

• Ability to communicate to and influence leadership based on recommendations.

• Proven experience developing executive presentations while collaborating with other subject matter experts.

• Excellent communication skills (English verbal and written).

• Strong MS Office/O365 skills and experience.

• Advanced knowledge and experience in PowerPoint, developing executive level presentations.

• Healthcare experience a plus.

• Travel including overnight domestic or international trips may be required.

• Ability to travel up to 25%.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.