Network Coordinator

Network Coordinator (Administrator) - Family Help, Protection and Care | 11536 | Permanent Contract | 37 hours per week | £27,709 to £29,071 per annum | Grade E | County Hall, Norwich

Are you highly organised, people-focused and passionate about making a difference for children and families? Norfolk County Council’s Children’s Services team is looking for a Network Coordinator to provide vital operational support to our multi-disciplinary teams.

This role sits at the heart of our Family Help, Protection and Care service, helping ensure that children and families receive the right support at the right time. As the job description states, you will be “embedded within the team of practitioners and managers to ensure that the support is provided efficiently, effectively and within the parameters set out.”

About the Role

As a Network Coordinator, you will play a key part in ensuring our teams can deliver high-quality support to children, young people and their families. Your responsibilities will include:

• Responding to enquiries from families and professionals, offering advice on administrative processes
• Coordinating rotas, task allocation and tracking statutory timescales
• Organising key meetings and liaising with internal and external professionals
• Supporting Family Time scheduling
• Updating family information on internal systems
• Taking brief notes and minuting various professional meetings on a daily basis
• Supporting practitioners with written correspondence, report formatting and genograms
• Assisting with financial processes such as purchasing items, travel tickets and reconciling practitioners spending.
• Working collaboratively across the management team to ensure priorities are met, including GP and Police checks
• Promoting and safeguarding the welfare of children and young people

About You

We’re looking for someone who brings:

Essential Skills & Abilities

• Excellent customer service and communication skills
• Strong MS Office skills (Word, Excel, databases)
• High accuracy and attention to detail
• Ability to analyse and interpret data
• Excellent literacy and numeracy
• Strong time-management and ability to prioritise
• Ability to work under pressure and meet deadlines
• Problem-solving skills
• A flexible, positive approach and ability to work across teams
• Experience taking accurate minutes and notes in a range of professional meetings

Knowledge & Experience

• Experience working in an office environment
• Proven delivery of high-quality customer service
• Experience communicating with a wide range of contacts with tact and diplomacy
• Understanding of financial processes
• Knowledge of data protection and confidentiality
• Awareness of safeguarding children
• (Desirable) Experience in local government, administrative system development, or staff training/mentoring

Qualifications

• Minimum of 3 GCSEs (or equivalent) including English and Maths
• (Desirable) NVQ Level 2/3 in Business Administration

Why Join Us?

This is a meaningful role where your organisational skills directly support frontline practice and improve outcomes for children. You’ll be part of a supportive team, working in a service that believes in strengths-based, relationship-focused practice and doing “whatever it takes to achieve the best outcome for children, young people and their families.”

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

For an informal discussion please contact Michelle Chisholm, Business Manager on [email protected] in the first instance.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 5 November 2026 at 23:55

All other applicants closing date: 22 November 2026 at 23:55