Account Manager

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Develop a market area business plan and sales strategy, in conjunction with the Sales Director, North America which complies with Normet’s long term strategic objectives and goals.

Conduct analyses of the market, customers, competition, latest trends, challenges, and product developments to identify sales and new product opportunities.

Thorough understanding of solutions approach and value-added selling practices; account management.

Develop and initiate plans for penetrating new markets.

Build and maintain quality relations with existing assigned accounts.

Develop new customer accounts, building relationships with staff at all levels, including upper management, technical staff, purchasing and account payable personnel.

Cultivate effective business relationships with executive decision makers in key accounts.

Utilize company generated leads to expand current customer base and penetrate new market areas.

Develop maximum sales potential within assigned territory through competitive sales techniques and knowledge of Normet’s products and services.

Have a thorough understanding of the competition's strengths and weaknesses.

Coordinate with Sales Director on price levels and discounting offered to individual customers.

Actively maintain a customer database to include key contact personnel, mine and project managers, maintenance supervisors and engineering.

Promotion and sale of training opportunities.

Develop Account Plans to determine which Normet products are a fit for specific customer and project

applications, define the account management process and track performance.

Periodically visit all assigned key customers to observe operation, and obtain feedback on Normet EQ, GCCT, X-Rock and Service performance, needs and issues.

Provide customer feedback, needs, suggestions and complaints on EQ, GCCT, X-Rock and Service to appropriate manager and Sales or Service Coordinator.

Create customized proposals to meet specific customer requirements in an efficient manner.

Maintain accurate, updated records of all quotations, sales, and activity reports for all accounts.

Stays updated on all market conditions pertaining to products, product updates, service offerings and innovative technologies through available resources.

Professionally represent Normet at trade association meetings to promote our products and services.

Adhere to all company policies, procedures, and business ethic codes of Normet.

Perform other related duties as assigned by managers.

Come and share your courage to shine with us!

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