PC Support Technician – Mobility & IT Support (NWS 00953)

Location: Livermore, CA

Title: PC Support Technician - Mobility & IT Support (NWS 00953)

North Wind Services (NWS) is a high performing, low risk company with a successful history of contributing to their client’s missions. NWS executes and manages a wide range of technical services such as environmental investigation and restoration, construction, demolition, radioactive and hazardous waste management, public communication/involvement, information management, health and safety, industrial hygiene, and emergency response/HAZMAT services.

North Wind Services is actively seeking individuals who can contribute to national security within the science, technology, and engineering fields as part of our supplemental labor team at vital federal research and development installations supporting the Department of Energy. Qualified applicants must be a US citizen, at least 18 years of age, and able to meet pre-employment requirements including any required physicals, drug screen, and/or background investigation to satisfy clearance requirements from the Department of Energy.

Successful candidates will be employees of NWS supporting the missions of their federal client, Lawrence Livermore National Laboratory (LLNL) in Livermore, CA. Pay, benefits, Human Resources, and employment management functions are all provided by NWS. As an NWS employee working at LLNL, within the client’s environment, you will complete day-to-day tasks, with direction from technical personnel directly employed by LLNL.

The Computing Directorate has an opening for a PC Support Technician to provide customer service and support to the Laboratory’s institutional mobility program, including device deployment, troubleshooting, support, and retirement/management. The successful candidate will provide basic computer and software support, including non-complex operating functions, password resets, and loaner device appointment set-up and returns. This position is in the Information Technology Operations (ITO) Division supporting the Livermore Information Technology (LivIT) Program within the Computing Directorate.

Essential Duties

- Provide intermediate technical support to the user community by answering calls, emails, support request/incidents, assisting and/or troubleshooting customers and documenting the details.

- Provision and deploy mobile devices in accordance with policies and procedures, ensuring devices are properly managed and are functional for use.

- Perform computer support services while overseeing software updates, mobile device utilization, and process documentation.

- Provide hands-on assistance with device operation and rules for use.

- Assist in the property management process for all mobile devices from acquisition to excess.

- Serve as point of contact for the mobility loaner program and international service request by coordinating the device deployment/return process.

- Perform intermediate installations and configurations.

- Deliver exceptional customer service by responding to inquiries in a timely and professional manner, ensuring users feel supported and valued.

- Perform other duties as assigned.

Essential Skills, Knowledge, and Abilities

- Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.

- Associate’s degree in a Computer or Engineering related field, or equivalent combination of technical training and experience.

- Experience multi-tasking and prioritizing workload in a fast-paced environment with rapidly changing priorities.

- Experience and knowledge of administering, troubleshooting, maintaining, and repairing computers or mobile devices.

- Knowledge of electronics terminology, standards, procedures, and techniques.

- Experience maintaining clear and accurate records with attention to detail.

- Experience working with customers, addressing issues, and managing customer concerns and requests over the phone or in person.

- Experience updating policies and procedures or knowledge base articles.

Special Requirements

Pre-Placement Medical Exam: A job-related pre-placement medical examination may be required.

Pre-employment drug test: External applicants selected for this position will be required to pass a post offer, pre-employment drug test.

Anticipated Government Clearance Level: Q (position will be cleared to this level). Applicants who are selected will be subject to a federal background investigation and must meet eligibility requirements for access to classified information or matters. In addition, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship. If you hold multiple citizenships (U.S. and another country), you may be required to renounce your non-U.S. citizenship before a DOE L or Q clearance will be processed/granted.

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave, and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people. For more information about benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

North Wind is an Equal Employment Opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information NW collects and for what purpose. The Employee Privacy Notice can be accessed here: https://northwindgrp.com/wp-com .