Customer Service Coordinator

The Customer Service Coordinator will act as the central hub for all sales-related activities, handling enquiries, quotations, order entry, and project coordination. You will work closely with customers and internal teams to verify purchase orders, processing & managing orders, ensuring a seamless experience from quote to delivery.

• Process enquiries, quotations, orders and shipments accurately and timely
• Verify purchase orders against quotations and validate material/service orders
• Liaise with customers to confirm schedules and follow up on payments, BG and LC matters
• Coordinate with internal departments for order processing and obtain necessary details for quotes
• Enter sales orders, issue Field Service order, and generate order acknowledgements/proforma invoices
• Prepare and send supporting billing documents for service orders
• File all customer-related documents according to company procedures
• Follow up on actions required to meet customer requirements
• Perform any other duties as assigned by management

• Minimum Diploma (fresh graduates welcome)
• Approximately 3 years of relevant work experience
• Proficient in Microsoft Office (Excel, Word)
• Knowledge of Syteline ERP is an advantage
• Strong interpersonal and communication skills
• Ability to work spontaneously and adapt to changing priorities
• Team player capable of operating with minimal supervision
• Attention to detail and strong organizational abilities
• Customer-focused mindset with problem-solving orientation
• Ability to manage multiple tasks and meet deadlines