Long applicationsign-up on Oracle

Customer Support Supervisor

NOV · Petroleum & Mining Engineering · Oil & Gas · Microsoft Excel · 2 months ago

Smart Apply

Similar jobs

2,073,754open jobs

126,782companies

241,379added this week

Browse all

Salary

≈ $11k – $23k per year (Estimated)

Location

In office (Dammam)

Seniority

Junior · 1+ year exp

Confirmed on the employer's own hiring board on Nov 3, 2026. First seen by Alion on Sep 17, 2026. NOV scores A on the Alion truth index.

Overview

Company

Impact

Profile match

NOV

NOV is a US oilfield equipment and technology company headquartered in Houston, Texas, supplying drilling rigs and rig components, downhole tools, drill pipe, artificial lift, completion and production equipment and aftermarket services to the oil and gas industry. Listed on the New York Stock Exchange, it traces its heritage to 1862 and took its current form as National Oilwell Varco in the 2005 merger of National Oilwell and Varco International, with sites in the US, Brazil, Norway, India and Saudi Arabia. It hires assembly and shop technicians, welders and painters, quality, mechanical and robotics engineers, field service technicians, project managers and accountants.

nov.com · HQ: Houston, United States · Petroleum & Mining Engineering · Oil & Gas · 1001-5000 employees · Est. 2005

Tech stack of NOV

The Supervisor - Technical Support I will lead the WLF aftermarket team in handling customer inquiries through to equipment collection and invoicing. This role coordinates RFQs, quotations, purchase orders, parts procurement, and documentation with the technical team, ensuring accurate records and timely delivery for both service and rental equipment.

Communicate with customers on a daily basis, ensuring prompt and professional responses to all inquiries.
Receive Requests for Quotation (RFQs), prepare rental and service quotations, and follow up with the workshop team on service progress.
Receive Purchase Orders (POs), perform contract reviews, and issue Order Acknowledgements (OAs) for rental and service orders through the ERP system.
Ensure all relevant documents are uploaded to the ERP system and filed in the shared drive.
Maintain work-related documentation and update tracking sheets regularly.
Create Work Orders (WOs) and communicate it to shop team .
Ensure all costs are captured against the appropriate Work Order and linked to the corresponding Sales Order.
Review costs, close completed Work Orders, and ensure they are dispatched in the system and ready for invoicing.
Monitor the status of Sales Orders and Work Orders to ensure timely completion and customer satisfaction.
Follow up with the Spare Parts, Logistics, and Warehouse teams regarding parts availability and delivery status. Participate in strategic planning meetings related to spare parts forecasting.
Work closely with the technical team to ensure orders are completed on time and meet customer specifications. Attend regular production and customer meetings to provide updates and resolve any issues.
Support the invoicing team in following up on outstanding customer payments to improve Accounts Receivable (AR) performance.
Review with the invoicing team all dispatched Order Acknowledgements (OAs) that have not yet been invoiced and ensure timely billing.
Conduct regular customer visits to obtain feedback on services provided and identify opportunities for improvement or new business developments.
Support the WLF group in optimizing inventory by regularly monitoring open Work Orders related to S&OP activities and rental equipment . Review FUSE report or other equivalent reports with the planning team
Coordinate and manage rental jobs from order receipt through execution, return, and final invoicing, ensuring timely delivery and customer satisfaction. Update rental tracking sheets .
Coordinate with quality team to ensure that they are working in parallel with rental team to prepare the required certifications .
Create Kit WOs for service and rental jobs
Create PRs as needed .
Update status of Parts in OMEGA ( buy or Make ) .
Cover for the technical project and planning manager when needed .
Cover for spare parts planner when needed .
Perform any additional tasks or responsibilities assigned by the PL Operations Manager, whether on a temporary or permanent basis, that add value to the business and support its operational objectives and overall success.
Adhere to NOV's Quality, Health, Safety, and Environmental (QHSE) policies, standards, and procedures at all times.

Diploma or higher degree in accounting or equivalent.
Minimum 1 years experience.
Advanced proficiency in Microsoft Excel, including creating and managing formulas, pivot tables, data analysis, and reporting.
Ability to prepare clear, accurate, and professional reports.
Strong interpersonal skills with the ability to work effectively with a diverse workforce.
Excellent customer service skills, with the ability to handle customers professionally, manage different personalities, and remain calm under pressure while addressing complaints or frustrations.
Ability to perform effectively in a fast-paced, dynamic and high-pressure work environment.
Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
Excellent verbal and written communication skills, with proven customer handling and problem-solving abilities.
Flexibility to work outside normal business hours when required, particularly to support urgent or critical customer requests.
Working online is not optional .
Daily visits to the work shop ( 3-4 ) times per day and conduct face to face follow up meetings with the supervisors and team leaders to make sure the work is flowing perfectly on the shop floor .
Understand and recognize that the Wireline (WLF) business model is significantly different from other departments and be able to adapt to its unique operational and customer service requirements.
Ability to effectively manage a high volume of emails, prioritize requests based on urgency and business impact, and ensure timely follow-up and resolution.
Prompt responses as possible to customer inquiries and internal requests .
Excellent typing skills with the ability to type quickly, accurately, and efficiently without looking at the keyboard.

Free account

Stop reading job ads. Get the ones that fit.

One free account turns this page into a shortlist built around your stack, your level and your pay.

Match on every job. Stack, seniority, pay and location, scored against your profile.

2,073,754 open roles. Read straight off company career pages, refreshed every day.

Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.

3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.

Create a free account Continue with Google

Free forever. No card. Under a minute.

Your match

How well do you fit this role?

Two answers are enough for a real match. No account needed.

Check my fit

Answers stay in this browser until you create an account.

Recommended for you based on this role

Customer Success

Similar stack

Same company

Dammam

Customer Service Specialist II 1 hour ago

In office · Full-Time · Hilversum

Management

Agile

Apply