Manager, Technical Support

About the Department

At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.

In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our Product Supply Aseptic Manufacturing (PS AM) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At PS AM, you’ll join a global network of manufacturing professionals who are passionate about what they do.

What we offer you:

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance - effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.

The Position

Lead and manage assigned technical team in a 24/7 operations environment, to include overseeing day-to-day activities, optimizing processes, equipment and systems for efficiency, availability and quality. Manage team members and ensure alignment with the overall strategy of the organization, while implementing strategies and goals set by higher-level managers to contribute to the overall success of the organization.

Relationships

Reports to Senior Manager or Manager.

Essential Functions

• Manage daily activities of the assigned technical team & ensure practices are standardized across shifts as needed and aligned with the department strategies
• Ensure responsible equipment is designed, available, capable & accessible to meet production & business requirements
• Ensure execution & improvement of technical tasks in alignment with project or site targets based on assigned area of responsibility
• Identify continuous improvement opportunities & implement resulting process improvements to maintain & improve equipment performance & quality
• Schedule & execute plans in coordination with development or manufacturing schedules
• Manage, lead & coach direct reports to ensure a high performing collaborative team environment
• Provide continuous feedback, structure & accountability to improve team performance
• Drive technical discussion & problem solving
• Create, develop, define & implement dynamic key performance indicators for areas of responsibility
• Collaborate with department leadership for oversight of training, development, coaching, performance management, recruitment & employee relations
• Govern behaviour based on the Novo Nordisk Way
• Follow all safety & environmental requirements in the performance of duties
• Other accountabilities, as assigned

Physical Requirements

Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time (% can change on a case-by-case basis based on the role).

Development Of People

Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business and that interim reviews are held so that their work is focused on those priorities and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures and Novo Nordisk Way.

Qualifications

• Bachelor’s degree in technical field from an accredited university required
  • May consider an Associate’s degree in technical field from an accredited university required with seven (7) years of experience working in Manufacturing, Maintenance, Process or equivalent industry experience
  • May consider a High School Diploma or equivalent required with nine (9) years of experience working in Manufacturing, Maintenance, Process or equivalent industry experience
• Minimum of five (5) years of experience working in Manufacturing, Maintenance, Process or equivalent industry experience required
• Minimum of three (3) years of direct supervisory experience required
  • May consider demonstrated leadership experience related to technical activities or improvement project initiatives
• Knowledgeable in the following systems: Compressed Air, Steam, Chilled Water, Pharmaceutical Utilities, Filling, Formulation, Sterilization, Water Purification, Assembly & Packaging. Driver for process improvement/design via cLEAN® & Six Sigma methodologies preferred
• Proven expertise in mentoring/development, planning/organizing, managing execution & revising the work plan for complex problems solved by cross functional teams preferred
• Ability to relate well to a wide cross section of stakeholders preferred
• Proven expertise, (e.g., project management) in planning/organization & project execution, follow-up & completion preferred

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes - we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger - a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.