Utilisation Coordinator
Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Sep 18, 2026.
Are you passionate about providing phenomenal customer service? Do you have a keen eye for detail and enjoy seeing things through? Have you got a great telephone manner?
If your answer is 'yes' then keep reading.
Who we are.
At Novuna Vehicle Solutions, we're in an exciting phase of growth. As one of the UK's largest leasing companies, we support customers with the vehicles, funding, infrastructure and fleet management expertise they need to keep moving. We work across a diverse portfolio, from company car and salary sacrifice schemes through to complex, multi-asset fleets across cars, vans, HGVs and specialist assets. We also support personal leasing and SME customers through our established broker and dealer channels. With a 4.9 Trustpilot score and Distinction accreditation from The Institute of Customer Service, our Customer First culture is at the heart of how we help customers take control of today's fleet challenges while preparing for the future.
What you'll do.
This role is a FTC 14 Months
Reporting to the Utilisation and Mobility Team Leader, you'll play a key role in managing one of our most prestigious customer accounts, supporting vehicle replacement programmes and helping to deliver our growing electric van fleet. Working as part of a small collaborative team, you'll ensure vehicles are allocated, prepared and delivered efficiently while providing excellent customer service throughout the process.
This role operates on a rotating shift pattern, with Week 1: 08:00 - 16:30 and Week 2: 09:00 - 17:30. A minimum of 50% is required on-site at our Trowbridge office.
You'll also:
- Manage and coordinate vehicle hires and off-hires for our customer.
- Ensure vehicles are fitted with the correct specifications, equipment and tools.
- Arrange vehicle refurbishments and coordinate transport bookings.
- Allocate vehicles, manage fuel cards and support the Electric Vehicle mailbox and phone lines.
What you'll bring.
You're someone who enjoys building positive relationships and takes pride in delivering a great customer experience. You're organised, proactive and thrive in a fast-paced environment where priorities can change quickly. A natural problem solver, you're confident communicating with a wide range of stakeholders and enjoy working collaboratively to find solutions. Most importantly, you'll bring a positive, can-do attitude and a willingness to support your team to achieve shared goals.
You'll be a great fit if you:
- Have excellent communication skills and can confidently engage with both internal and external stakeholders.
- Are IT literate, with a good working knowledge of Microsoft Excel.
- Enjoy working as part of a team and are always willing to support colleagues when needed.
- Can effectively prioritise your workload and manage multiple tasks simultaneously.
What's in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself.
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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