Infrastructure Delivery Manager

Overview

NSC Global is currently looking for an Infrastructure Delivery Manager to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Please review our website at www.nscglobal.com for more information on our organization.

In this role you will coordinate the delivery and improvement of infrastructure services across datacenter and workplace environments for a large enterprise client. You will work closely with the client's technology teams and external service providers, oversee delivery activities, manage risks and dependencies, and make sure services meet agreed operational and security requirements. This position suits a hands on delivery manager with a strong technical grounding who is comfortable holding suppliers to account.

Responsibilities

• Infrastructure Delivery: Coordinate delivery across datacenter infrastructure, server and workstation operating systems, and workplace platforms.
• Identity & Endpoint Management: Oversee delivery activities for Active Directory and Microsoft Intune, including identity, device management and endpoint configuration.
• Vulnerability & Patching: Coordinate remediation and patching with technical teams, tracking progress, exceptions and overdue actions.
• Supplier Performance: Manage delivery against agreed commitments, service levels and priorities, escalating issues and driving corrective actions with external providers.
• Incident, Major Incident & Problem Management: Support coordination, communication and follow through, and work with technical teams on root causes to reduce recurring incidents.
• Change & Operational Readiness: Coordinate infrastructure changes, making sure planning, approvals and handover into support are in place.
• Planning & Reporting: Maintain delivery plans, risk and dependency logs, and clear status reporting for stakeholders.
• Continuous Improvement: Drive improvements across infrastructure services and supplier delivery.

Qualifications

• Experience: Proven background in infrastructure delivery or infrastructure service management within a complex enterprise environment.
• Technical Knowledge: Strong understanding of datacenter infrastructure and its operational dependencies, plus working knowledge of Active Directory, Microsoft Intune, and server and workstation operating systems.
• Workplace & Endpoint: Experience supporting enterprise workplace platforms and endpoint services.
• Security Operations: Experience coordinating vulnerability management, patching and remediation.
• Supplier Management: Experience managing outsourced infrastructure service providers, including challenging delivery performance.
• ITSM: Practical knowledge of Incident, Major Incident, Problem and Change Management.
• Communication: Strong stakeholder management and communication skills, with the ability to manage competing priorities and drive issues through to resolution.
• Nice to have: Experience in financial services or another regulated environment; ITIL certification or equivalent practical experience; experience transitioning infrastructure changes into operational support.

At NSC, we are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any reasonable adjustments during the recruitment process, please let us know, we’re here to ensure you have the support you need to apply and succeed.