IT Operations Support Engineer
First seen by Alion on Oct 23, 2026.
Our client, one of Asia-Pacific’s leading organizations is looking for:
IT Operations Support Engineer
Responsibilities:
- Attend to users' enquiries and provide timely responses.
- Attend to users' issues, ensure system responses are monitored and addressed promptly, and escalate technical challenges to the relevant parties where necessary.
- Attend live tracing sessions with users and the system vendor on issues that require further investigation.
- Provide clarification sessions (online/in-person) to users and the system vendor where required.
- Troubleshoot issues with the system vendor and review Root Cause Analysis (RCA) reports to assess whether resolutions have been correctly identified and applied.
- Update and review documentation to ensure user guides and functional specifications are accurate and kept up to date promptly.
- Support Community events by collecting feedback and queries raised during the event and update the Product Owner accordingly. This includes participation in regular sessions (e.g. fortnightly or monthly) with a group of users to review and discuss system enhancements.
- Support any related briefing sessions/UAT/Testing with users. This includes taking notes, collecting feedback, providing support to users on queries raised.
Requirements:
- Degree holder with more than 3 years of working experience
- Minimum 1 to 2 years of experience in IT helpdesk or Level 1 technical support roles, attending to users' enquiries and issues.
- Experience in using Jira tracking tool.
- Experience in troubleshooting IT system issues and working with system vendors on root cause analysis and resolution.
- Experience in reviewing and updating technical documentation such as user guides and functional specifications.
- Experience in supporting or participating in user engagement sessions, such as training, clarification, or community events.
- Experience in monitoring system responses and escalating technical challenges to the relevant stakeholders promptly.
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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “IT Operations Support Engineer"
Only shortlisted candidates will be notified.
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EA License Number: 10C3636
EA Personnel Name: Chauhan, Asmita
EA Personnel Registration Number: R1980706
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Skills
Technical Documentation, IT Operations Management, Troubleshooting, Technical Assistance, Issue Tracking, Technical Troubleshooting, System Support, Ticketing, Itsm, Root Cause Analysis, It-Service Desk, Administration, Information Technology, JIRA, Sla Management, RCA, Configuration Management, Customer Service, Technical Support