IT Director

ABOUT YOU

• You’re a strategic thinker who enjoys solving complex problems and turning business needs into practical technology solutions.
• You take ownership, operate with a sense of urgency, and are motivated by seeing projects through to completion.
• You’re comfortable making decisions, taking calculated risks, and providing clear direction without needing constant oversight.
• You have a strong eye for detail and believe technology systems should be reliable, secure, organized, and built to support the business.
• You enjoy evaluating existing systems, identifying gaps, and developing better ways to manage technology, data, and processes.
• You’re comfortable managing multiple priorities and shifting between long-term technology strategy and immediate operational needs.
• You hold yourself and your vendors accountable, setting clear expectations and following through to ensure commitments are met.
• You communicate directly and confidently, translating technical challenges into practical business recommendations.
• You build trust with colleagues across the lab and office, and you explain the reasoning behind your decisions.
• You appreciate structure, consistency, and high standards, but aren't afraid to challenge the status quo when a better solution exists.
• You want the opportunity to make a meaningful impact by building a technology environment that supports growth, improves efficiency, and positions an organization for the future.

ABOUT US

We are NSL Analytical! We are a materials testing laboratory that provides repeatable, accurate results to help our customers produce high-quality, consistent products in regulated industries.

Our organization is centered on our values of delivering for our customers, each other, and our industry. We're proud of our positive culture focused on deploying each team member's talent to "WOW!" our customers and celebrating wins together.

We're focused on outcomes-not micromanagement. We trust people and give them the opportunity to perform to their potential. As NSL continues to grow, technology plays an increasingly important role in how we operate, serve our customers, and support our people. At NSL, you'll have the opportunity to influence that direction and make a lasting impact on the business.

DETAILS ABOUT THE ROLE, REQUIREMENTS, BENEFITS, AND HOW TO APPLY

The IT Director is responsible for the strategic leadership and oversight of NSL Analytical's technology systems, data governance, and information security posture. This role provides direction for the organization's core business systems (including NetSuite and LabVantage/LIMS), manages relationships with NSL's Managed Service Provider (MSP) and other outsourced IT vendors, and partners with company leadership to align technology strategy with business needs. The IT Director will evaluate the long-term structure of NSL's IT department, including whether and how to bring systems and data administration functions back in-house.

Essential Functions*:

• Own data governance across NSL's systems (NetSuite, LabVantage/LIMS, HubSpot, and other business platforms), establishing standards for data integrity, security, and quality, and directing audits and remediation as needed.
• Set and drive the strategic roadmap for NSL's core business systems, evaluating new capabilities, integrations, and enhancements in partnership with department leaders.
• Direct cybersecurity and risk management efforts in partnership with NSL's MSP, ensuring appropriate controls, monitoring, and response plans are in place.
• Provide strategic direction for network, hardware, and cloud infrastructure in partnership with NSL's MSP.
• Manage the day-to-day relationship with NSL's MSP, including performance against SLAs, escalations, and project delivery.
• Provide oversight of other outsourced IT vendors and contractors.
• Own the IT budget and procurement process, including evaluating vendor proposals, software licensing, and hardware purchases.
• Evaluate the build-vs-outsource decision for systems and data administration functions, including a recommendation and plan for bringing these functions back in-house over time.
• Partner with company leadership to communicate technology strategy, risks, and initiatives, translating technical topics into clear, business-relevant terms.
• Work cross-functionally with lab operations and other departments to ensure systems support day-to-day business needs, gathering feedback and directing training as needed.
• Stay current on relevant technology trends and recommend improvements that support NSL's growth and operational goals

Incidental Functions:

N/A

Supervisory Responsibility:

This role currently has no direct reports, with potential future direct reports as the function grows.

Qualifications

Qualifications (Knowledge, Skills, Abilities, Education, Experience):

Minimum Education Requirements and Experience Equivalencies:

• Bachelor's degree in Computer Science, Information Systems, or related field, plus 5-7 years of progressive IT experience, including experience in an IT leadership capacity.
• Experience with systems integration strongly preferred (e.g., ERP, LIMS, CRM, or other business platform integrations).
• Experience managing outsourced IT vendors or managed service providers preferred.
• No specific industry background required.

Success Factors:

• Strong strategic and analytical thinking, with the ability to translate business needs into technology direction.
• Effective communicator, able to work across all levels of the organization, from lab staff to executive leadership.
• Strong vendor management skills.
• Ability to prioritize and manage multiple initiatives to meet deadlines.

Work Conditions/Physical Demands:

Primarily onsite in NSL's administrative office area, with daily interaction with lab operations and company leadership. General office environment includes sitting, standing, and walking; infrequent lifting of up to 20 lbs. Office is attached to a lab that contains toxic materials with possible exposure to odors, acids, fumes, and other reactive materials. Minimal travel required.

Reasonable Accommodations:

This description is representative of the knowledge, skills, abilities, and physical requirements to successfully perform the job. At the employee's request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

*This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become necessary. The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties and responsibilities required of job incumbents. Consequently, job incumbents may be asked to perform other duties or work overtime as required.