Product Communications Specialist

Overview

The Product Communications Specialist will work with the Implementation manager/marketing team in conjunction with Ntrepid’s Academy. The Academy is our Cyber Solutions Center of Excellence that provides 24/7 access to training, resources, and operational support. It includes the Learning Center for training, Resource Support with documentation/guides, operational support for best practices, additional product assistance, and special customer requests. The Product Communications Specialist will create content and become a specialized expert in online managed attribution and related technologies.

The ideal candidate for this role would be expected to develop a solid understanding of new and emerging technologies and their applications within Ntrepid’s specific market. This individual should possess strong writing/editing skills coupled with technical aptitude. The Product Communications Specialist is expected to be comfortable using AI-enabled writing, research, and content-development tools to improve efficiency and explore ideas, while applying sound judgment, source verification, editorial standards, and human review to ensure all final work is accurate, secure, and aligned with Ntrepid’s voice. Additionally, the Product Communications Specialist will collaborate with cross-functional teams to deliver impactful materials that enhance user engagement, product understanding, and training effectiveness. Ultimately, the Product Communications Specialist will create content that aligns with Ntrepid’s voice and style. This role requires a versatile content creator who excels at simplifying complex concepts to educate, engage, and inspire external audiences.

The Product Communications Specialist will play a pivotal role in advancing our Product organization, fostering motivation, and promoting the adoption of innovative technologies (including artificial intelligence). The contributions of the Product Communications Specialist will be critical in shaping how our products are communicated to the National Security and Defense communities while simultaneously supporting internal communications to ensure team alignment. By crafting messaging, documentation, training materials, and internal updates, the Product Communications Specialist will help ensure that our evolving brand and industry position are consistently and effectively represented. This role is a great starting point for someone wanting to grow into a product owner, product manager, or account manager position; it is a great pathway to jumpstart your career at Ntrepid.

Responsibilities

Technical Documentation:

• Develop and maintain user guides, access guides, and product SharePoint pages that align with Ntrepid’s style and voice.
• Ensure consistency and accuracy in technical documentation for a diverse audience.
• Maintain and organize the Documentation JIRA project to ensure timely updates and workflows.
• Provide technical writing and formatting support for RFPs, RFIs, and other business needs.
• Interface with the Product team to align on product roadmap and key objectives, and work closely with product owners to clearly communicate features and enhancements.

Academy Trainings:

• Collaborate on the creation of detailed training materials, including:

o Video scripts, quizzes, and interactive learning modules.

o Training process user and administrative guides.

• Regularly audit and update training materials to reflect product updates and business needs.
• Ensure consistency and version control across all training documentation.
• Support the “Living On” initiative and develop workflows to improve scalability and learner outcomes.
• Work closely with Account Managers to manage customer access to the Academy Learning Center, including registration of new users, maintaining user access, and ensuring all users are assigned the appropriate courses and learning paths.
• Support the administration and day-to-day management of the Academy Learning Center as needed.

Marketing Content:

• Create, edit, and maintain public-facing and solution content, including:

• Website and landing-page copy.
• Sales enablement materials such as data sheets, solution briefs, white papers, sales decks, and case studies).
• Product feature descriptions, campaign content, and social media copy.

• Partner with Marketing, Product, and subject matter experts (SMEs) to translate technical capabilities into clear, credible messaging for government, defense, law enforcement, and commercial audiences.
• Support the development and maintenance of product messaging, including solution positioning, value propositions, terminology, and proof points.
• Ensure marketing and sales materials accurately reflect current product capabilities, releases, and the Ntrepid brand voice.
• Contribute content for campaigns, product launches, events, and customer communications as needed.
• Manage corporate social media accounts, including content creation, posting, and analytics reporting
• Continuously improve marketing content based on analytics, feedback, and industry best practices

Qualifications

• U.S. Citizenship required.
• Candidates must submit three writing samples, of approximately 600 words each.
• Technical Writing: A technical piece written for a technical, government, or law enforcement audience.
• Instructional/Narrative Writing: A narrative-style instructional piece designed to guide an audience through a technical demonstration or process.
• Candidate’s Choice: A writing sample of the candidate’s choice that demonstrates a different writing style, purpose, or approach from the first two submissions. Please email the samples to [email protected].
• Bachelor’s degree in Communications, Marketing, Technical Writing, or a related field.
• 2+ years of experience in technical writing, content creation, or marketing communications.
• Proficiency in Adobe InDesign and experience with creating formatted, high-quality materials.
• Strong ability to simplify technical jargon for diverse audiences.
• Familiarity with documentation tools like JIRA and version control processes.
• Knowledge of social media content management and analytics tools.
• Excellent organizational skills and attention to detail.
• B2G experience a plus.