Cardiology Application Support Analyst / SME

Job Summary:

We are seeking an experienced Cardiology Application Support Analyst / SME to provide production support, maintenance, monitoring, and operational support for Cardiology applications. The role will support a portfolio of cardiac service applications including Lumedx, CCW, Syngo, Muse, Paceart, and Epic-adjacent solutions, ensuring system availability, timely incident resolution, and adherence to service level agreements (SLAs).

The ideal candidate will possess strong application support expertise, experience with healthcare systems, and the ability to support both day-to-day operations and project-related initiatives.

Key Responsibilities:

• Provide Level 2 production support for Cardiology applications.
• Monitor interface logs, error logs, and daily system health checks to ensure application availability.
• Troubleshoot and resolve application, interface, and server-related issues.
• Support incident, problem, and change management processes in accordance with SLAs.
• Perform routine server maintenance, updates, patches, and application upgrades.
• Support overnight, after-hours, weekend, and on-call production activities as needed.
• Create and maintain support documentation, runbooks, and knowledge articles.
• Coordinate maintenance activities and support change notification and approval processes.
• Develop and maintain automation solutions for system monitoring, server health checks, and recurring operational tasks.
• Manage small projects and enhancements independently.
• Assist in training, mentoring, and knowledge transfer for new team members and client staff.
• Collaborate with cross-functional teams to ensure timely issue resolution and continuous service improvement.

Required Skills & Experience:

• Experience supporting healthcare/Cardiology applications such as Lumedx, CCW, Syngo, Muse, Paceart, or Epic-adjacent systems.
• Strong production support and incident management experience.
• Knowledge of application monitoring, interface support, and troubleshooting.
• Experience with server maintenance, patching, upgrades, and system health checks.
• Understanding of SLA management, change management, and problem management processes.
• Experience with scripting, automation, or process improvement initiatives is preferred.
• Strong analytical, troubleshooting, and communication skills.
• Ability to work independently and support rotational, after-hours, and weekend coverage.

Preferred Qualifications:

• Experience in healthcare IT and clinical application support.
• Knowledge of Cardiology workflows and imaging systems.
• Experience in automation and operational efficiency initiatives.
• Prior experience mentoring team members and supporting knowledge transfer activities.

Key Competencies:

• Production Support
• Incident & Problem Management
• Change Management
• Application Monitoring
• Server Maintenance & Patching
• Automation & Process Improvement
• Customer Support
• Team Collaboration
• Technical Leadership & Training

Support Coverage: Daytime, after-hours, overnight, and weekend support as part of a rotational support model.

Skills

CCW, Cardiology, Healthcare, Incident Management, Lumedx, Muse, Paceart, Production Support, Syngo, Troubleshooting