Lead Critical Facilities Operations and Maintenance Technician

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Lead Critical Facilities Maintenance Technician possess an expert level of knowledge of their role and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.

This role is also responsible for the processes that maximize customer uptime in the most cost-effective way and ensures that data center problems are promptly identified and repaired quickly, that contractors deliver quality services, and that internal customer service level agreements are met. The Skilled Critical Facilities Maintenance Technician develops creative approaches to keep operational costs to a minimum, while improving efficiency, and implementing new strategies.

This role acts as an informal facilitator and/or team leader, fostering a collaborative and innovative team culture focused on achieving operational excellence.

What we are looking for

Key Responsibilities:Designs, plans, installs, and/or maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure.Works with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems.Ensures proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.Analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems.Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency.Complies with organizational and governmental safety standards and coordinates response to emergency situations and ensures that corrective measures are rapid and thorough.Participates in the planning and installation of new facility systems and may work with multiple components including HVAC systems, air or liquid cooling systems, CRAC/CRAH units, power distribution units, fire systems, life safety systems, etc.Repairs all systems and monitoring and troubleshooting systems as problems arise.Coordinates with building administration to ensure common area services are properly provided to client and list services.Manages the feedback, response and corrective action (if any) process to address any client feedback and concerns on all facility matters.Assists in ensuring facility assets and installations are accounted for and monitored within the relevant policies and reporting procedures.Completes work order requests accurately and on time and within budget.May be required to order parts and supplies for maintenance and repairs.Assist in scheduling and supervising vendors/subcontractors during equipment / systems maintenance and service.Provides recommendation of improvements to the operations and maintenance program on an on-going basis.Provides any other engineering activities as required by the Critical Facilities Operations and Maintenance management team.Knowledge and Attributes:Seasoned understanding of safe work practices, which are set by safety regulations and legislation.Seasoned proficiency of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.Seasoned knowledge of Microsoft Office Suite - Word, Excel and Outlook.Seasoned knowledge of CMMS systems.Seasoned knowledge of critical facilities operations and maintenance.Seasoned knowledge of mechanical, electrical, and life safety monitoring and control systems typically used in critical environments.Ability to maintain a positive and professional working relationship with cross functional teams.Excellent communication skills, both written and verbal.Demonstrates good analytical skills, having an ability to analyze, refine, summarize, and clearly present data and information.Possesses passion for service, self-motivated, proactive by going beyond the call of duty and has an ability to handle multiple tasks.Ability to prioritize and meet tight deadlines and is comfortable working in a fast-paced and constantly evolving environment.

Academic Qualifications and Certifications:Bachelor’s degree or equivalent in engineering or related fieldTrade Certification or state license in Electrical or Mechanical (HVAC)Professional affiliations (7x24 Exchange, IFMA, Data Center Pulse, etc.)

Experience required:Seasoned experience working in a similar engineering role, preferably a data center environment.Seasoned experience in electrical, HVAC, mechanical, controls, or other technical engineering and maintenance field.Seasoned experience interpreting blueprints/CAD drawings.Seasoned experience in facilities / building maintenance.Seasoned experience in designing, planning, installing and / or maintaining mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.