PMO Delivery Manager

The team you'll be working with:

The PMO Lead Delivery Manager will lead and manage the delivery of a PMO-as-a-Service, providing effective governance, delivery assurance, portfolio oversight and executive reporting across a complex portfolio of projects and programmes.

The role will lead a team of five PMO Delivery resources, providing day-to-day leadership, direction, coaching and quality assurance while ensuring the PMO delivers a consistent, high-quality and value-driven service.

A key responsibility will be to lead the PMO as an outcomes-based service, with clearly defined deliverables, service outcomes, ownership, KPIs and measures of success. The role will ensure the PMO is measured not simply by the activities it performs, but by the tangible improvements and business value it delivers across portfolio governance, delivery performance, financial control, resource management, reporting and decision-making.

A critical aspect of the position is the ability to operate confidently with senior client stakeholders and leadership teams, translating complex portfolio information into clear executive insights, recommendations and decisions. The role requires exceptional communication, stakeholder management and presentation skills, with the ability to develop high-quality executive presentations, dashboards and management reporting.

What you'll be doing:

• Lead the day-to-day delivery of the PMO-as-a-Service, ensuring agreed services, responsibilities, KPIs and outcomes are consistently achieved.
• Own and lead an outcomes-based PMO service, ensuring each service area has clearly defined deliverables, expected outcomes, ownership, delivery milestones and measurable success criteria.
• Translate client objectives and PMO strategy into a structured service delivery plan, with clear deliverables and measurable outcomes for the PMO team.
• Establish clear accountability across the team so that every PMO deliverable has an identified owner, target date, expected outcome and agreed measure of success.
• Ensure the PMO demonstrates measurable client value through improvements in areas such as portfolio visibility, governance compliance, delivery predictability, financial control, resource management, data quality and risk management.
• Establish and maintain a PMO service scorecard covering deliverables, KPIs, service performance, portfolio health and improvement outcomes.
• Regularly review PMO outcomes with senior client stakeholders, demonstrating what has been delivered, the measurable difference achieved and the priorities for the next reporting period.
• Shift the PMO away from an activity-led or administrative model towards a proactive, insight-led and outcomes-focused delivery service.
• Ensure PMO reporting distinguishes between activities completed, outputs delivered, outcomes achieved and business value realised.
• Identify opportunities for continuous service improvement, automation, simplification and increased client value.
• Lead, manage and develop a team of five PMO Delivery resources, setting clear objectives, priorities and expectations.
• Translate service outcomes into individual and team-level responsibilities and deliverables.
• Allocate responsibilities and workload across the team based on portfolio priorities and resource capacity.
• Provide hands-on guidance, coaching and mentoring to develop the team's project management, governance and stakeholder management capability.
• Conduct regular team reviews, one-to-ones and performance discussions.
• Review and quality-assure outputs before presentation to senior client stakeholders.
• Create a high-performance culture based on ownership, accountability, collaboration and continuous improvement.
• Act as the escalation point for complex delivery, governance and stakeholder matters.

What experience you'll bring:

• Proven experience in PMO, Programme Management or Delivery Management within a complex environment
• Strong understanding of project and programme governance, controls and delivery assurance
• Experience managing budgets, forecasts, resource plans and delivery performance
• Strong risk, issue, dependency and change management skills
• Experience producing high-quality management information, dashboards and executive-level reporting
• Excellent stakeholder management skills, with the ability to engage and influence at senior levels
• Experience managing resources, capacity, utilisation and delivery priorities across multiple workstreams
• A strong focus on quality, continuous improvement and standardisation
• Experience working across Agile, Waterfall and/or hybrid delivery methodologies
• Strong analytical and problem-solving capability, with the ability to use data to identify trends, risks and opportunities
• Excellent communication, presentation and facilitation skills
• Experience leading, mentoring or coordinating PMO professionals and project teams
• Strong client-facing and relationship management capability
• Good understanding of IT, technology or business transformation environments
• Proficiency with Microsoft Excel and PowerPoint, with experience using tools such as Jira, Confluence, ServiceNow and/or Power BI desirable

Desirable:

• PRINCE2, PMP, PMI, IPMA or equivalent project/programme management qualification
• Agile/Scrum certification
• Experience in consultancy or client delivery environments
• Experience with commercial, supplier or contractual management
• Experience establishing, developing or improving PMO frameworks and ways of working

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

what we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

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