SAP Basis Administrator

Who we are

We drive innovation - from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies - and for their people.

As part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.

We are looking for an experienced SAP Basis Administrator to join our team. The role combines SAP Basis operations with SAP HANA database administration and requires a customer-centric mindset, strong analytical and communication skills, and a structured approach to incident resolution and system maintenance.

This position provides L2 operational support within a 24x7 service model organized across three shifts. Candidates must be willing and able to work in shifts according to the agreed support schedule.

What you’ll be doing

• Provide L2 operational support for SAP ABAP and Java landscapes across development, test, training, and production environments.
• Work within a 24x7 support model organized across three shifts.
• Proactively monitor SAP systems to ensure high availability, stability, reliability, and performance.
• Respond to incidents and service requests within the agreed service-level agreements.
• Participate in customer bridge calls and communicate technical status, business impact, troubleshooting activities, and resolution progress.
• Analyze operational incidents, identify root causes, and implement appropriate corrective and preventive measures.
• Work with tickets using ServiceNow and SPC.
• Perform end-to-end SAP Basis administration, including system monitoring, transport management, job scheduling, printer administration, and client copies.
• Manage the SAP Change and Transport System to ensure the consistent promotion of configuration and development objects across environments.
• Introduce technical changes using structured change and release management processes to minimize risk and ensure system reliability.
• Monitor SAP system performance and capacity and perform tuning activities when required.
• Administer and support SAP Web Dispatcher.
• Configure and maintain SSL and Single Sign-On solutions, including certificate exchange, certificate renewal, and trust relationships between systems.
• Plan and execute SAP upgrades, support-package implementations, kernel upgrades, and other system lifecycle activities.
• Support the administration and operation of additional SAP components where applicable.
• Administer SAP HANA databases, including installation, configuration, monitoring, and ongoing maintenance.
• Monitor database availability, health, capacity, and performance.
• Perform database performance tuning and optimization.
• Troubleshoot performance bottlenecks, system errors, and other database-related issues.
• Manage database security, including user access controls, encryption, authorization, and auditing.
• Execute and monitor database backup and recovery activities.
• Support disaster recovery planning, testing, and operational readiness.
• Configure, monitor, and maintain data-replication scenarios.
• Respond to database-related incidents and minimize downtime and impact on business operations.
• Ensure database integrity, availability, and recoverability across supported environments.
• Collaborate with SAP, database, infrastructure, application, security, and other cross-functional teams.
• Contribute to the design and implementation of reliable SAP and database solutions aligned with business requirements.
• Develop and maintain operational documentation, technical procedures, standards, and administration best practices.
• Provide technical guidance, knowledge transfer, and mentoring to junior team members.
• Stay current with SAP technologies, SAP HANA updates, and industry best practices.
• Identify and contribute to opportunities for automation, operational improvement, and increased service quality.

What you’ll bring along

• Hands-on experience in SAP Basis administration and operational support.
• Practical experience supporting both SAP ABAP and SAP Java environments.
• Experience working across development, test, training, and production environments.
• Strong knowledge of SAP system monitoring, transport management, background-job scheduling, printer administration, and client copies.
• Experience with SAP upgrades, support packages, kernel upgrades, and lifecycle-management activities.
• Practical knowledge of SAP Web Dispatcher, SSL, SSO, certificate management, and system trust configuration.
• Experience administering and maintaining SAP HANA databases.
• Knowledge of SAP HANA monitoring, performance tuning, backup, recovery, disaster recovery, security, and replication.
• Experience with incident, problem, change, and release management processes.
• Familiarity with ticketing tools, particularly ServiceNow and SPC.
• Strong troubleshooting, analytical, and root-cause analysis capabilities.
• Good customer-facing communication skills and the ability to participate effectively in technical bridge calls.
• Ability to collaborate with multidisciplinary and geographically distributed teams.
• A structured, detail-oriented, and results-driven approach.
• Nice to have: Administration or support experience with one or more of the following: SAP BusinessObjects Business Intelligence Platform (BOBJ), SAP BusinessObjects Data Services (BODS)

  SAP Cloud Connector, SAP Content Server, OpenText.

• Relevant SAP Basis or SAP HANA certifications.
• Experience providing technical guidance or mentoring junior team members.
• Experience supporting complex, business-critical, or international SAP environments.
• Experience identifying or implementing operational automation and service improvements.
• Willingness and flexibility to work in a 24x7 rotating three-shift schedule.