Senior Manager - AI Adoption & Workforce Transformation

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Manager, Consulting is a senior management role, responsible for managing a sustainable and profitable consulting services practice aligned to the strategy of the overall business.

This role creates and operationalizes delivery processes for technology consulting services to ensure that all aspects of enterprise technology strategies and solutions meet the client’s requirements.

This role will also will proactively identify and drive continuous improvement of consulting services strategies and standards in order to ensure the clients’ requirements are met.

This senior management role is responsible for fostering a collaborative and high-performing culture across the consulting team(s) within their remit.

Key responsibilities:

• Ensures the delivery and optimization of consulting services activities and initiatives.
• Responsible for preparing and presenting consulting services reports to senior leadership.
• Maintains awareness of the external consulting services environment by analyzing industry trends.
• Proactively identifies and drives continuous improvement of consulting services strategies and standards in order to ensure the clients’ requirements are met.
• Leverages their relationship skills and knowledge of the client environment to assist and influence the client.
• Uses understanding of business objectives, market trends and client requirements to contribute to the development of a consulting service practice and that is aligned to the business strategy and goals and builds a seamless service operation.
• Executes business plans, monitoring performance and managing expectations to achieve best business results.
• Works with internal stakeholders to execute a sustainable enterprise technology program.
• Ensures that the required process, policies and tools relating to financial, people, marketing and delivery management are in place.
• Oversees the delivery of client requirements against agreed contracts for relevant consulting areas.
• Monitors the performance of a team of professional consultants to ensure achievement of consulting practice and overall business goals.
• Provides business advice and consultation services to clients when required.
• Works with internal stakeholders to set annual growth targets and manage the internal organizational impacts on the team in terms of resourcing, financing and up skilling.

To thrive in this role, you need to have:

• Deep knowledge and understanding of IT industry environment and business needs.
• Strong understanding of the vast range of IT operations and organizational service offerings.
• Demonstrate strong levels of client engagement.
• Service orientated with the ability to manage client value whilst maintaining profitable business results.
• Displays an in-depth understanding of the product’s functionality and capability and how it is applied to solve client’s problems.
• Has superior decision-making skills and assertiveness.
• Excellent collaboration skills and able to interact professionally at all levels internally and externally.
• Well-developed strategic thinking capability and good analytical skills.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology and/or Business Management or a related field.
• Scaled Agile certification desirable.
• Relevant consulting and technical certifications preferred.

Required experience:

• Extended level of relevant experience in similar role within a related environment.
• Extended previous experience operationally managing and leading a consulting or related team.
• Extended experience dealing with clients and managing service levels.
• Extended stakeholder engagement experience at all levels in the organization.
• Extended project management experience.

Workplace type:

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.