Customer Service Representative (Casablanca - English/French/Arabic)

About the company

At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure-think “Stripe for Travel.”

By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.

With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.

Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.

Nuitée is at the forefront of a revolution-delivering AI-powered, smarter, and more personalized travel experiences for a new era.

Help Travelers When They Need It Most.

Customer Service Representative

Casablanca, Morocco | On-site | Full-time

Most customer service roles are about answering questions. This one is about taking ownership.

At Nuitée, our Customer Service team helps customers and travel partners navigate booking questions, unexpected changes, complaints, and time-sensitive issues.

You’ll communicate across phone, email, and ticketing channels, work with hotels and internal teams, and stay close to each case until the customer has a clear answer.

If you’re calm under pressure, communicate confidently in French, Arabic, and English, and genuinely enjoy helping people, you’ll feel at home here.

What you’ll be doing

As a Customer Service Representative, you’ll help customers and partners find the right answer and move their cases forward.

You’ll:

• Handle customer and partner enquiries through phone, email, and ticketing channels.
• Listen carefully, understand the issue, and provide accurate information.
• Manage inbound and outbound communications.
• Investigate booking-related concerns, complaints, and disputes.
• Coordinate with hotels, partners, and internal teams to find solutions.
• Keep customers informed while their cases are being investigated.
• Maintain clear and accurate records of every interaction.
• Escalate complex cases while continuing to take ownership of the customer experience.
• Share recurring issues and ideas that could improve our tools and processes.

Why this role is different

This isn’t a traditional call-centre role where success is measured only by how quickly you finish a conversation.

You’ll be part of an international travel technology company where every case may involve different partners, systems, and circumstances.

You’ll need to listen, investigate, collaborate, and communicate clearly. The objective isn’t simply to close a ticket-it’s to help the customer reach the right outcome.

The kind of problems you’ll solve

A customer contacts us because the information on their booking doesn’t match what the hotel has received. What needs to be checked, who needs to be contacted, and how do you keep the customer informed?

A customer is frustrated because their issue has not yet been resolved. How do you acknowledge their concern, regain their confidence, and move the case forward?

You notice that several customers are contacting us about the same problem. Is it a communication issue, a process gap, or something that needs to be escalated to another team?

We’re looking for someone who

• Has 1-2 years of experience in customer service or a similar customer-facing role.
• Communicates confidently in French, Arabic, and English.
• Listens carefully and communicates with empathy and professionalism.
• Stays calm when handling complaints or time-sensitive situations.
• Takes ownership and follows through until a case is resolved.
• Has strong problem-solving and analytical skills.
• Is comfortable working across different systems and learning new tools.
• Has good data-entry, typing, and general computer skills.
• Is detail-oriented and able to manage several priorities.
• Is open to rotating day, night, weekend, and public-holiday shifts.
• Can work from our Casablanca office.

Experience in travel, hospitality, B2B customer support, or platforms such as Zendesk is a plus, but it isn’t essential.

Ready to join us?

If you’re looking for a customer service role where empathy, judgment, and ownership genuinely matter, and where you can grow within an international travel technology company, we’d love to meet you!

Why Nuitee?

At Nuitée, we’re not just reimagining travel-we’re building the infrastructure to power it.

• Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
• World-Class Backing: Backed by Accel and visionary leaders across tech and travel-including Booking.com, Stripe, and Shopify-we’re equipped to scale our ambition globally.
• Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
• Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others
• AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era-enabling seamless, intelligent, and hyper-personalized travel interactions.

By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us-Nuitée is the place for you.

By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at [email protected]. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.