Flight Operations Agent L2 (Casablanca)

About the company

At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure-think “Stripe for Travel.”

By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.

With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.

Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.

Nuitée is at the forefront of a revolution-delivering AI-powered, smarter, and more personalized travel experiences for a new era.

Complex flight operations. Real ownership.

Flight Operations Agent L2

Casablanca, Morocco | On-site | Full-time

Most flight operations roles are about following procedures.

This one is about applying your expertise.

At Nuitée, our L2 Flight Operations team handles the cases that require real operational judgment. When a booking can't be resolved through standard workflows, that's where you come in.

You'll work across GDS platforms, assess airline policies and operational risk, decide when Nuitée should intervene (and when it shouldn't), and help build the processes behind one of the fastest-growing travel technology companies in the industry.

If you're looking for a role where your experience genuinely influences decisions-not just execution-you'll feel at home here.

What you'll be doing

As a Flight Operations Agent L2, you'll own the cases that require experience, technical expertise, and sound judgment.

You'll:

• Manage escalated servicing requests from our L1 team.
• Execute manual booking modifications, including involuntary schedule changes, ticket changes, reissues, name corrections, re-accommodations, and other post-booking servicing actions.
• Work daily across GDS platforms and airline systems to resolve complex flight servicing cases.
• Review fare rules, booking history, and airline policies to determine the best resolution.
• Decide whether Nuitée should process a request internally or whether it should be redirected to the airline.
• Balance customer outcomes with operational and commercial risk.
• Collaborate with Customer Support, Product, Engineering, and Operations to improve processes and identify opportunities for automation.
• Help build playbooks, documentation, and best practices as our Flight Operations team continues to grow.

Why this role is different

This isn't a role where every answer already exists.

You'll be trusted to assess situations, make informed decisions, and own the outcome. Your expertise won't just resolve today's cases-it will help shape how our Flight Operations function evolves as we continue to scale globally.

If you enjoy solving problems, improving processes, and working in an environment where your ideas have real impact, you'll find plenty of opportunities here.

The kind of problems you'll solve

A passenger has been affected by an involuntary schedule change. The booking can technically be modified-but should Nuitée process it, or is the traveler better served by working directly with the airline?

A complex booking requires a manual GDS intervention involving multiple fare rules and airline restrictions. How do you complete the servicing accurately while minimizing operational risk?

The same type of flight servicing issue keeps being escalated. Is it a process issue, a tooling gap, or an opportunity to automate part of the workflow?

We're looking for someone who

• Has experience in flight operations, airline servicing, ticketing, or post-booking support (+5 years).
• Has strong hands-on experience with at least one major GDS, such as Sabre, Travelport (Galileo/Worldspan), or Amadeus.
• Has handled complex servicing scenarios including schedule changes, ticket modifications, reissues, refunds, and name corrections.
• Makes sound operational decisions and is comfortable working independently.
• Communicates confidently in Arabic, French, and English.
• Thrives in a fast-moving startup environment.
• Is open to rotating day, night, and weekend shifts.

Bonus points if you've worked with ADMs, ACMs, airline audits, or financial risk related to ticket servicing.

Ready to join us?

If you're looking for a role where your judgment matters as much as your technical expertise, and where you'll help build the next generation of Flight Operations, we'd love to meet you.

Why Nuitee?

At Nuitée, we’re not just reimagining travel-we’re building the infrastructure to power it.

• Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
• World-Class Backing: Backed by Accel and visionary leaders across tech and travel-including Booking.com, Stripe, and Shopify-we’re equipped to scale our ambition globally.
• Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
• Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others
• AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era-enabling seamless, intelligent, and hyper-personalized travel interactions.

By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us-Nuitée is the place for you.

By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at [email protected]. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.