Customer Service Rep

Job Description:

Join Our Purpose - Feeding the Future

Role: Customer Service Representative

Location: Chilliwack, BC

Hours/Shift: 8.5-hour shift. 40 hours a week.

Vacancy Type: Replacement

Why join us

Get ready to Own your career as Customer Service Representative at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future drives us to support customers and ensure smooth operational flow.

What you’ll do

• Process and manage incoming customer orders to ensure timely and accurate delivery.
• Monitor and replenish order data in the automated system (including auto-feed programs), ensuring seamless order tracking and fulfillment.
• Identify and resolve potential issues in the order lifecycle, coordinating with administration, purchasing, and logistics teams to ensure smooth operations.
• Maintain accurate and reliable customer records to support business continuity and commercial targets.
• Respond to customer inquiries, resolve order-related issues, and manage complaints professionally to ensure customer satisfaction and long-term relationships.
• Participate in facility meetings and communicate relevant updates to internal teams and external stakeholders as needed.
• Collaborate with sales and nutrition teams to set up customer programs that meet specific product and delivery requirements.
• Handle both reactive and proactive advisory and commercial customer requests in alignment with company policies and service standards.

Who we’re looking for

• Professional and result oriented attitude with good work ethics
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments and manage multiple priorities in a fast-paced environment.

You’ll also need

• Diploma or equivalent; post-secondary education in business, administration, or customer service-related field is an asset.
• 2+ years of experience in customer service, order processing, or a similar administrative role.
• Proficiency in ERP systems and Microsoft Office applications.
• Experience in a agriculture-related industry is an advantage.
• Ability to work on-site all days/week at our Chilliwack location

What you’ll receive

As part of Nutreco, you’ll be a member of the SHV family, a diverse group of companies with global footprint. Join us and you’ll gain access to a wide network of expertise and global career paths. You’ll also benefit from the backing of one of the world’s largest privately owned businesses, known for its stability and long-term focus.

In addition, you’ll receive

• Robust pension plan with employer matching that begins on Day 1!
• Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1!

• Short-term/Long-term Disability and Mental Health spending allowance

• Maternal top-up and Tuition Reimbursement

• 15 vacation days to start (tiered)

• Annual bonus

How and why to find out more

We can offer you a rewarding career with real meaning and purpose. Where you’ll feel proud of the impactful role you perform every day and the part you play in Feeding the Future. So, if you’re interested in joining us, get ready to Own your progress, your potential and your career. We aim to review all applications within five business days and will get back to you as soon as possible.

#Ownit

Additional Information

Accessibility: Nutreco is committed to creating an accessible and inclusive recruitment experience. Accommodations are available upon request at any stage of the hiring process. If you require support, please let us know and we will work with you to meet your needs.

AI Screening Disclosure: Nutreco does not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or select candidates at any stage of the recruitment process. All applications are reviewed directly by our Talent Acquisition team and hiring managers.

Background Check: Final candidates who are offered a position will be required to undergo a criminal background check.

Eligibility: Candidates applying to job openings must already be authorized to work independently in the country where the position is based. Employer sponsorship is not available for this role.

Employment Equity: We are committed to employment equity and encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities, and members of visible minorities.

Pay Transparency Statement: Compensation for roles at Nutreco varies depending on a wide array of factors including but not limited to skill set, education, and level of experience. We believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.

#SPTN #trouwnutrition

Our organisation:

Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.

Equal Opportunity Employer:

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.