Customer Service Representative

NVA • Farming & Agriculture • Veterinary Medicine • 5 days ago
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Location
In office (Brentwood)

Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Sep 26, 2026.

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NVA

NVA, or National Veterinary Associates, is a veterinary care company based in Agoura Hills, California, that owns and supports general practice, specialty and emergency animal hospitals, pet resorts and equine practices. Founded in 1996 and owned by the investment firm JAB Holding since 2019, it has grown into a network of more than 1,000 veterinary hospitals and pet care sites across North America and several other countries. Its careers board lists licensed and registered veterinary technicians, veterinarians, client service representatives and hospital managers at clinics throughout the US and Canada.
nva.com • HQ: Agoura Hills, United States • Farming & Agriculture • Veterinary Medicine • 1001-5000 employees • Est. 1996
Tech stack of NVA

Customer Service Representative for a busy Veterinary, AAHA-accredited practice. Our workflow has increased and will continue to increase with the addition of new doctors in the coming year. Competitive pay and benefits package.

We are looking for a team player who is enthusiastic and dedicated to serving the needs of our clients. Experience with computers and handling busy phone lines with a top-notch customer service focus is a huge plus. Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answering phone calls may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail, e-mail, and texting. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data, and other pertinent information within practice management software. Escalates complex matters to senior staff.

Qualifications:

·1 year minimumVeterinary Receptionist

·2+ years Customer Service - any industry

The base hourly range for this position is $17.00 - $24.00, based on experience.

Come join a team of amazing people who treat each other like family!

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