Consultant Engineer

Company Overview

NWN is the leading AI-powered technology solutions provider for North America’s most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.

The company’s proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients’ most demanding technology needs. NWN is a high-performance, high-integrity team of 1,200+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

The Consultant role is a subject matter expert responsible for the configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers.

• Assistance in configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers.

• Responsible for work assignments from Project Managers and/or technical leaders
• Deliver Microsoft-based consulting engagements from design through implementation and support
• Consistent, accurate and timely tracking of client work, service calls, and related documentation including daily timesheets.
• Meeting the billable/chargeable targets set by the company. Billable and chargeable time should consist of assessments, planning, design, configuration, installation, and support of the solutions offered by the practice.
• Attending seminars as requested by the Professional Services Management Team.
• Travel: To Customer sites as needed. Access to a vehicle is required.
• Interact with clients to resolve any issues before, during, or after service engagements.
• Schedule on-site visits, when necessary, in accordance with the customer contract.
• After hours/weekend trouble escalations and scheduled work when needed.
• Provide continued input to management regarding new ideas and concepts to improve overall quality of service to our clients and partners.
• Acquire technical certifications per training plan.
• Support presales with solution scoping
• Offering development, validating new solutions and creating technical runbooks
• Mentoring junior technical resources
• Other responsibilities as assigned.

Qualifications

• Bachelor's Degree preferred.
• 7+ years of experience that is directly related to the duties and responsibilities specified.
• Architect experience with the ability to collect and develop business and technical requirements.
• Highly flexible, self-directed and with ability to adapt in a rapidly changing environment.
• Demonstrated verbal and written communication skills and the ability to multitask are essential.
• Comfortable, poised, and affable with customers from end users to senior level executives.
• Candidates must have strong interpersonal as well as analytical troubleshooting skills.
• Ability to work evenings and weekends as required during client cutovers.
• Must be able to effectively work in a team environment.
• Organizational skills and multitasking are required for independent work.
• Excellent verbal and written communication skills.
• Must have reliable transportation.
• Must supply reliable cell phone.
• Design and implement Microsoft Azure Solutions
• Design and implement Microsoft Infrastructure as code and as a service
• Deliver end-to-end Microsoft solutions across Microsoft 365, Azure, and hybrid environments
• Gather and translate business and technical requirements into scalable Microsoft architectures
• Provide technical advisory services aligned to Microsoft best practices and reference architectures
• Stay current on Microsoft technologies, roadmap, and emerging capabilities
• Current Microsoft certification highly preferred
• Perform identity and access management design, including Conditional Access and MFA strategies
• 7+ years of consulting experience that is directly related to the duties and responsibilities specified.
• At least one major vendor certification (Microsoft MCSE, MCITP, CCDA, CCNP, CCIE, CCNA, VCP, Citrix CCEA, etc.)

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.