Human Resources Generalist

Responsibilities

Human Resources Generalist

Blood Bank of Delmarva

Christiana Donor Center/Headquarters - Newark, DE

Join Our Life Saving Mission!

***Full Benefits***

Human Resources Generalist provides comprehensive Human Resources support to employees and leaders across the division. Serves as a trusted HR resource by providing guidance on employee relations, HR policies and procedures, payroll and timekeeping, benefits and leave administration, onboarding, and HR compliance. Identifies and recommends HR processes that support operational needs and a positive employee experience while ensuring compliance with applicable federal, state, and local employment laws. Supports accurate and timely payroll processing and contributes to NYBC Enterprise HR initiatives and project implementations. This position is considered “essential” during severe weather or emergency operation events.

Employee Relations

• Manages workers’ compensation, disability, and unemployment claims, including required documentation and participation in hearings or appeals, as needed.
• Partners with site leadership on employee engagement, culture, and retention initiatives; gathers employee feedback and recommends opportunities to strengthen morale and reduce turnover.
• Participates in employee engagement and activity committees and supports division-wide employee programs.
• Meets regularly with managers to provide HR guidance on policy interpretation, employee relations, team dynamics, performance management, employee engagement, and other supervisory matters.
• Supports employee disciplinary meetings, corrective actions, terminations, and workplace investigations in partnership with the Director, Human Resources.
• Keeps the Director, Human Resources informed of significant or ongoing employee relations matters and escalates issues appropriately.
• Provides site-level interpretation of employment policies, programs, and guidelines and identifies local operational implications.
• Maintains working knowledge of and supports compliance with applicable federal, state, and local employment laws and regulations.

New Employee Orientation and Onboarding

• Coordinates and facilitates New Employee Orientation, including scheduling, preparing materials, coordinating presenters, and ensuring a welcoming onboarding experience.
• Guides new hires through required employment documentation, benefits enrollment, and other onboarding requirements.
• Coordinates administrative onboarding activities, including security badges, parking access, and other site-specific requirements.
• Communicates key employee benefit information during New Employee Orientation and supports Annual Open Enrollment activities.

HR Administration

• Collects and reviews required documentation and processes or coordinates new hires, leaves of absence, compensation changes, terminations, transfers, promotions, and other employee status changes.
• Maintains accurate and timely HR records and helps ensure the integrity of employee data within HR systems.
• Serves as a primary resource for managers and employees regarding the Kronos timekeeping system and related processes.
• Supports benefits and leave administration, including FMLA, ADA accommodation processes, workers’ compensation, and other applicable leave programs.

Payroll Processing

• Processes bi-weekly payroll for hourly and salaried employees, ensuring accuracy, timeliness, and compliance with established procedures.
• Reviews electronic timecards, tracks hours worked, and identifies and resolves timekeeping and attendance discrepancies in Kronos.
• Responds to employee questions regarding pay, deductions, tax forms, and other payroll-related matters; escalates complex issues as appropriate.

Other Secondary Functions

• Interprets and communicates HR policies, procedures, and programs to employees and managers.
• Responds to employment verification requests in accordance with established procedures.
• Participates in HR projects, initiatives, and routine department activities aligned with the HR Business Plan.
• Serves on the Safety Committee and supports HR-related policies, procedures, and initiatives associated with the Safety Program.
• Maintains current knowledge of HR trends, best practices, and changes in employment laws and regulations within the scope of responsibility.
• Provides recruitment and staffing support, as needed, including coordination with hiring managers and candidates.
• Performs other duties and HR projects as assigned.

Qualifications

Education

• Bachelor’s Degree in Human Resources, Business Administration, or a related field preferred; equivalent combination of education and relevant Human Resources experience may be considered.

Related Experience

• 3-5 years of progressive Human Resources generalist experience, preferably in a fast-paced, multi-site healthcare, manufacturing, distribution, or operational environment.
• Working knowledge of federal, state, and local employment laws and HR best practices.
• Hands-on employee relations experience, including coaching managers, addressing workplace concerns, conducting or supporting investigations, and administering corrective action.
• Experience with payroll and timekeeping administration, including reviewing timecards and resolving payroll and attendance discrepancies.
• Experience supporting employee benefits and leave administration, including FMLA, ADA accommodations, workers’ compensation, and other applicable leave programs.
• Experience coordinating onboarding, new employee orientation, employee status changes, and offboarding activities.
• Demonstrated ability to manage multiple priorities while maintaining accuracy, responsiveness, confidentiality, and appropriate follow-through.
• Strong interpersonal, written, and verbal communication skills, with the ability to build effective working relationships with employees and leaders at all levels.
• Sound judgment and discretion when handling confidential and sensitive employee information.
• Experience using an HRIS and timekeeping/payroll systems; proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience supporting recruitment and staffing activities.
• Experience working in a unionized environment.
• HR certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP preferred but not required.
• Ability to work independently, exercise sound judgment, and contribute effectively as part of a collaborative HR team.

Overview

Founded in 1954, Blood Bank of Delmarva (BBD) has served the Delmarva Peninsula for 70 years, delivering nearly 90,000 lifesaving blood products annually to 40+ hospitals, EMS and healthcare partners. BBD is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. BBD serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit delmarvablood.org. Connect with us on Facebook, X, Instagram, and LinkedIn.