Manager, DevOps

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.

The DevOps Manager leads the DevOps team, overseeing developer tooling/support and maintaining multiple cloud products, databases and services. This role involves handling and prioritizing engineering efforts and ad-hoc operational tasks, while continuously improving quality and productivity through automation.

A successful candidate will be an experienced manager ready to take on new challenges, with a strong focus on metrics and operational excellence, excellent recruiting and people-development skills, and the ability to lead multi-functional teams.

Responsibilities

• Work closely with engineers and other engineering managers to architect, develop, and implement technical requirements.
• Report on the status of development, quality, operations, and system performance to senior management.
• Drive monitoring, process, security, and service improvements.
• Collaborate with cross-functional teams to plan, design, develop, deploy, and maintain applications and services within budget and on schedule.
• Lead, hire, retain, mentor, and develop talent on the team.
• Assess, prioritize, and remediate security vulnerabilities.
• Manage and execute operational excellence and KPIs.
• Build technology roadmaps to meet ongoing business needs.
• Create, maintain, and prioritize engineering tasks.
• This position will require some support outside of business hours and on-call rotation.

Basic Qualifications

• 5+ years of relevant technical experience.
• 3+ years of experience in recruiting, managing, and mentoring small to medium technical operations or software engineering teams.
• BS in Computer Science or a related certifications or equivalent experience.
• Experience prioritizing product, engineering, support, and ad-hoc requests.
• Experience supporting and monitoring a highly distributed environment.
• Experience with Kubernetes, Linux, Docker, and Infrastructure as Code.
• Experience with at least two of the following programming languages: Go, NodeJS, Linux Shell, Python.
• 3+ years of experience with cloud-based infrastructure and AWS services.
• Experience with software development, engineering, deployment, and CI/CD in a micro architecture environment.
• Experience with tools such as Git, Terraform, and Github Actions
• Knowledge and use of Agile methodologies, i.e., Kanban, Scrum, Lean.

Preferred Qualifications

• Experience leading and working with offshore teams.
• Experience prioritizing competing demands, scoping large efforts, and negotiating timelines.
• Experience influencing engineering best practices.
• Hands-on experience architecting, designing, and developing application code.
• Experience designing fault-tolerant distributed systems.
• Experience leading production support research/efforts.