Manager, Client Success

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions-even billions-in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

Job Title: Customer Success Manager

At o9, we invest in people. We seek talented, driven individuals to power our transformative approach. You’ll thrive in a dynamic, supportive environment, growing while making a real impact.

What you’ll do for us

• Effectively develop and strategically manage the customer accounts within Japan, for post go-live services.
• Primary focus on generating sustainable, repeatable and long term customer revenue through the delivery of exemplary support service to customer accounts.
• Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows
• Achieve agreed performance levels in line with customer requirements and the functional SLAs. Be the single point of contact for any platform level upgrade/patch/hot fix.
• Handle assignment and monitoring of task to support consultants. Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution.
• Has a proven track record of building and managing successful support teams in a global environment. Be a motivator of the team and initiator of team’s career enhancement.
• Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits.
• Works with R&D team to drive enhancements in product.

What you’ll have

• Experience: 6 -10 years of hands -on experience in any of the enterprise planning application tools experience in supply chain projects.
• Education: Master’s Degree. Degrees in the following fields: Operations Research, Mathematics, Science, Engineering, Business Administration, Business Analytics, Computer Science, or related fields (including Supply Chain Engineering)

Skills:

• High degree of interpersonal effectiveness and building relationships with customers, across levels and functions and being the face of o9.
• High drive and energy with the ability to handle multiple actions and facets effectively and quickly.
• Strong project management skills.
• Excellent written, verbal and presentation skills.

Characteristics:

• You thrive in a fast paced, challenging environment, where there is much white space and problem solving is at the heart of what drives your analysis Strong leadership and organizational abilities. Willingness to build professional relationships with employees and clients. Good motivational, and interpersonal skills. Must have good communication skills (Written and Verbal) in English.
• We really value Team Spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function

What We Offer

• Competitive Salary - We recognize and reward talent.
• Flexible Work - Work from home two days a week-less commuting, more time for what matters.
• Supportive Team - Work alongside a diverse, talented team you can learn from every day.
• Diversity & Inclusion - We celebrate our international workforce and value different perspectives.
• Food & Drink - Enjoy healthy snacks, fresh fruit, teas, and coffees.

More about us…

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels-hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!