Key Account Manager

We are OB Streem, a leading end-to-end logistics provider delivering intelligent and innovative solutions in Southeast Europe. Our rich heritage stems from decades of expertise with ORBIT (Orphee Beinoglou International Transports) and Makios Logistics drives our forward-thinking approach in providing excellence in service.

We believe every journey begins with a commitment-to our clients and our team. With a deep-rooted passion and a drive to redefine industry standards, we strive to create seamless logistics solutions that empower businesses and individuals alike. Our mission is to navigate the complexities and challenges of global logistics, ensuring flexibility, reliability, efficiency, and an unwavering focus on customer satisfaction.

We are looking for a detail-oriented and proactive Key Account Manager with a passion for customer service & business development to join our team working in our offices in Aspropyrgos.

As an Key Account Manager you will be responsible for building relationships with customers, generating value and enhancing business growth are the main targets of the role. The ideal candidate will be a customer-oriented professional with strong communication skills, and the ability to develop business portfolios.

Responsibilities

• Managing and developing a portfolio of strategic customers, building strong relationships with key decision-makers.
• Developing account plans to drive customer retention, revenue growth and long-term profitability.
• Identifying business opportunities through cross-selling, upselling and the introduction of additional logistics services.
• Monitoring account performance, revenue, gross profit and achievement of commercial targets.
• Preparing and negotiating commercial proposals, quotations, contracts and pricing agreements.
• Participating in customer tenders and RFP/RFQ processes.
• Collaborating with internal departments to ensure service excellence and customer satisfaction.
• Monitoring service performance, managing customer complaints and coordinating corrective actions.
• Preparing commercial reports, revenue forecasts and contributing to the annual budgeting process.

Requirements

• Strong knowledge of logistics, freight forwarding, contract logistics, transportation and/or intermodal services.
• Proven experience in strategic account management and business development.
• Strong commercial, negotiation and customer relationship management skills.
• Good understanding of pricing, cost structures, gross profit and account profitability.
• Experience working with commercial targets, KPIs and customer performance reporting.
• Excellent communication and presentation skills, with proficiency in Greek and English.
• Proficiency in Microsoft Office and familiarity with CRM/ERP systems.
• Proactive mindset, analytical skills and ability to take initiative and deliver results.
• Valid driving license and willingness to travel when required.

To qualify for the role, you must have:

• Bachelor's degree in Business Administration, Economics, Logistics, Supply Chain Management or a related field.
• 7-10 years of relevant experience in Key Account Management, Commercial Management or Business Development within the logistics, freight forwarding or 3PL industry.
• Proven track record in managing strategic customer portfolios, commercial negotiations and delivering business growth.

Benefits

• Competitive remuneration package.
• Life and medical insurance.
• Company-provided transportation to and from the workplace.
• Provision of technological equipment.
• Excellent career development opportunities and continuous learning programs.
• Modern and friendly working environment.
• Work alongside a dynamic team of logistics professionals in a fast-growing organization.

Next Steps

If you are interested in the above role, then click to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity, you’re eager to explore, don’t hesitate - apply today!

We respect your personal data. All personal information in your application and CV will remain strictly confidential.

At OB Streem, we believe in the power of diversity and inclusion to drive innovation and success. We welcome individuals from all backgrounds, experiences, and perspectives to join our team. We are committed to fostering an inclusive work environment where every employee feels valued, respected, and empowered to contribute their unique skills and talents. Embracing diversity not only enhances our workplace culture but also strengthens our ability to tackle challenges and find creative solutions. We invite you to be a part of our diverse and inclusive community, where your differences are celebrated and contribute to the collective excellence of our team.