Client Success & Delivery Lead

Building on more than 30 years of business expertise, Objectway is an international wealth, banking and asset management software provider empowering clients to embrace their future challenges while providing great performance today. The Group is a future-proof technology player with a well-established track record in the financial services industry and over €100 million of consolidated revenue. The Group is a global Top 100 fintech provider (IDC ranking), whose clients include 200+ leading Wealth Managers, Banks, Asset Managers, Fund Managers, Insurers and Outsourcers in more than 15 countries. With over 800 professionals operating from Italy, UK, Belgium, Germany, Switzerland and Ireland, the Group serves clients in 4 continents, supporting approximately 100,000 investment professionals to manage more than €1 trillion in assets.

To strengthen our team in London we are currently looking for a:

Client Success & Delivery Lead

The Opportunity:

Objectway is searching for a candidate as a Client Success Leader/Solution Delivery Leader to join the UK Service Management team in London.

What the candidate will do as a Client Success Leader/Solution Delivery Leader:

The purpose of this role is to ensure that clients receive exceptional service and support throughout their journey.

What responsibilities the candidate will fulfil:

• Leading and overseeing the delivery of complex software projects and solutions, ensuring alignment with client requirements, business objectives, agreed scope, timelines, quality standards, and contractual commitments.
• Acting as the main point of reference for clients throughout the project lifecycle, from solution definition and implementation through go-live, stabilization, and post-delivery activities.
• Coordinating cross-functional delivery teams, ensuring effective collaboration across Product, Engineering, Project Management, Operations, and other relevant functions to drive successful project execution.
• Managing delivery risks, dependencies, issues, and changes across complex projects, proactively identifying potential impacts and driving mitigation and resolution plans.Supporting contract management, invoicing, and billing, ensuring transparency and alignment with agreements.
• Providing visibility to clients and internal stakeholders on project status, key milestones, risks, dependencies, issues, and delivery performance.Working toward a unified approach to enhancing the customer experience, meeting service goals, and fostering strong relationships.
• Providing support into operational post-delivery activities, training, and any follow-up as needed
• Providing direct support to clients, addressing inquiries, monitoring the resolution of project/service issues, and assisting with onboarding, training, and adoption of products through day-to-day client management and client communication.
• Ensuring that service delivery meets contractual obligations, monitoring SLAs and KPIs, and taking corrective actions when necessary.
• Focusing on the client retention in the long-term providing insights on customer trends, feedback, and potential growth opportunities.
• Supporting in developing and refining processes that drive client success, mitigating risks.
• Capturing and sharing lessons learned across projects, contributing to continuous improvement of delivery standards, tools, processes, and ways of working.
• Contributing to the continuous improvement of the company's solution delivery approach, ensuring that complex projects are delivered consistently, efficiently, and with a strong focus on business outcomes and client value.

What Experience and Qualifications the candidate should have:

• Bachelor’s degree required (Master’s degree preferred)
• At least 5+ years’ experience in the activities/role
• Experience in the UK private baking and/or wealth management sector or Software and/or Consulting companies working for this sector.

And what Skills and personal qualities the candidate should have:

• Strong communication skills
• Ability to manage relationships with a cluster of clients and internal stakeholders
• Good teamwork skills
• Good problem-solving skills and the ability to deal with complexity and work through challenges with clients
• Strong customer service orientation
• Good analytical skills and attention to details
• Solution delivery experience highly preferred.