Software Development Engineer II - CCaaS

Responsibilities:

• Interact with clients directly and drive technical discovery calls.
• Understand the customer requirements, perform a feasibility study of the customer's CCaaS offerings, and identify the right method for the integration.
• Prepare the design document and execution plan for the integration between OAI and the customer's CCaaS infrastructure.
• Build a Proof-Of-Concept (PoC) to validate the integration.
• Code, unit test, and deploy the newly built CCaaS integration to production servers.
• Guide the junior engineers with technical queries on product, process, and technology.
• Handle customer escalations and take part in live troubleshooting sessions.
• Work with cross-functional teams (PreSales, Customer Success Managers, and Implementation Managers) to clarify technical queries, product features, and custom requests.
• Work with the product team to ideate new features based on product gaps and usage trends.

Requirements:

• 2+ years of experience in building large-scale products.
• Expertise in Java or Golang.
• Knowledge of container management tools (Docker Swarm, Kubernetes) is a plus. An ability to perform well in a fast-paced environment.
• Good knowledge of at least one of the SQL or no-SQL databases: Postgres, MongoDB, Cassandra, or Redis.
• Hands-on experience with telecom protocols (SIP/SDP, RTP, etc. ).
• Hands-on experience with SIPREC, REST API, WebSockets, WebRTC, and gRPC technologies.
• Hands-on with tools like Wireshark, Postman, etc.