Night Concierge
Confirmed on the employer's own hiring board on Nov 7, 2026. First seen by Alion on Nov 4, 2026. Odevo scores A on the Alion truth index.
Salary: £30000
Closing date: 18/11/2026
ROYAL ARSENAL
- Rendall & Rittner • £30,000 • Royal Arsenal Waterfront - SE18 6FR • 4 days on, 4 days off 1900 - 0700
DEVELOPMENT DETAILS
Set on the Thames in Woolwich, this is one of South East London’s landmark riverside neighbourhoods, blending heritage buildings with contemporary living across around 2,800 homes. You’ll be part of a vibrant, established community with on-site amenities including a spa and gym, and excellent transport links via the nearby Woolwich Arsenal Elizabeth line and National Rail. Nights here are calm yet purposeful, with a steady flow of residents, a premium front-of-house environment, and a focus on safety, service and standards.
ROLE EXPECTATIONS
You will be the overnight face of the development, providing a warm, professional welcome while safeguarding the building and its residents. You’ll monitor security systems, complete regular patrols, manage keys and deliveries, and handle any incidents or enquiries with calm confidence, ensuring a thorough handover to the daytime team.
WHAT SUCCESS LOOKS LIKE
- Residents and visitors feel genuinely welcomed, safe and supported at all hours.
- The site remains secure and immaculate, with issues spotted early and resolved quickly.
- Incidents are handled calmly and professionally, with accurate logs and clear escalation.
- Handovers are concise and complete, enabling seamless continuity between shifts.
- Communication is timely, courteous and proactive across residents, contractors and colleagues.
- You consistently embody the standards and values of Rendall & Rittner.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Greeting residents and visitors, managing enquiries and providing local information.
- Monitoring CCTV and access control, conducting regular patrols and key checks.
- Managing parcels and deliveries, keeping records accurate and areas tidy.
- Coordinating contractor access, permits and sign-ins, and supervising where required.
- Responding to alarms or incidents, following procedures and escalating promptly.
- Keeping lobbies and common areas presentable, reporting maintenance issues and updates.
WHO THIS ROLE IS FOR
- You’re a night owl who takes pride in exceptional customer service and steady vigilance.
- You’re observant, reliable and comfortable taking ownership when working solo.
- You communicate clearly, stay calm under pressure and solve problems with care.
- You’re tech-confident with building systems and record-keeping.
- You bring a polished, professional presence and high personal standards.
EXPERIENCE THAT HELPS
- Previous concierge, security or hospitality experience in a residential or premium setting.
- Using CCTV, access control and incident reporting systems.
- Familiarity with contractor coordination, permits to work and audits.
- Knowledge of health and safety, fire evacuation and emergency procedures.
- Understanding of the local area and transport links to assist residents.
WHAT WE OFFER
- 16 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on customer service, site safety awareness, incident handling and communication
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.