IT SUPPORT ENGINEER

MAIN RESPONSIBILITIES

Technical Support, Troubleshooting & Maintenance:

• Provide technical support to employees for hardware, software, and network-related issues.
• Troubleshoot and resolve IT-related issues, including desktop, laptop, mobile device, software, peripheral and networking.
• Respond to and resolve support requests in a timely manner via ticketing system, phone, or email.
• Manage user accounts, permissions, and access within internal systems, ensuring proper security and compliance.
• Assist in onboarding new employees with account setup, device provisioning, and access configurations.

System & HardwareTroubleshooting &Maintenance:

• Set up, configure, and maintain workstations, laptops and office equipment.
• Install and update software, patches, and security fixes across the organization’s devices.
• Perform regular system checks to ensure proper hardware performance and minimal downtime.
• Ensure compliance with antivirus/security policies and best practices for all devices.

Documentation & Reporting:

• Create and maintain detailed documentation for IT processes, procedures, and issue resolution.
• Prepare regular reports on system performance, support tickets, and recurring issues.

Collaboration & Training:

• Work closely with other team members to implement new technologies and enhance systems.
• Provide training and guidance to employees on using company tools, software, and hardware effectively.

WHAT’S IN IT FOR YOU

• Competitive remuneration package (according to experience and qualifications)
• Opportunity to work in a highly specialized, dynamic, and professional environment
• Hybrid and contemporary working environment, “Best Place to Work” for 4 consecutive years
• 13th salary
• Retirement savings plan with company match
• Comprehensive Medical and Life Insurance
• Performance-based awards and bonuses
• Access to the brightest minds and the latest technologies
• Mentoring, training & development opportunities