Compliance Apprentice

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Please note that this role will close at 00:01 on Friday, 18th December, and therefore we advise getting your application in by no later than midnight on Thursday, 17th December.

About Ofcom

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the team you’ll be part of

The Enforcement team plays a critical role in ensuring that the regulation and policy we put in place to protect consumers and citizens is effective. We hold companies to account, drive compliance with the rules and address compliance failures that affect consumers and citizens across the UK.

The team works closely with policy teams across Ofcom, carries out advocacy work with stakeholders and actively enforces the regulatory conditions and rules that Ofcom imposes on regulated providers, as well as enforcing general consumer and competition law and the Online Safety Act. We routinely monitor complaints, analyse evidence and take swift action to deal firmly and effectively with companies where they have failed in their obligations, including opening formal investigations, issuing penalties and seeking redress where appropriate.

The purpose and scope of the role

In this role you will help protect consumers, promote competition and support a safer life online for UK citizens, playing a role in the delivery of the team’s enforcement activities.

As an apprentice in the enforcement team you will work across all of Ofcom's regulated sectors. You will contribute to complex investigations, developing expertise in areas such as telecoms, post, online safety, broadcasting and network security & resilience.

This is a 2 year programme where you will build up your skills and experience in a compliance investigator role while at the same time working towards a Level 4 Regulatory Compliance Officer Apprenticeship.

Your Key Responsibilities

The role involves supporting the work of the enforcement team by:

• Working on enforcement cases e.g. drafting background notes, attending meetings, reviewing existing rules, carrying out research;
• Providing ideas and suggestions on enforcement cases and recommendation papers;
• Collecting and analysing sources of evidence such as mobile phone roaming complaints data (when customers are charged large amounts for using their phones while abroad);
• Talking to and engaging with external companies;
• Building relationships with colleagues across Ofcom;
• Delivering presentations at internal meetings;
• Writing notes of external meetings.
• Other ad hoc tasks as required.

The skills, knowledge and experience you’ll need for success

• Forming relationships: Builds positive, trusting relationships through empathy, respect and genuine interest in others.
• Owning accountabilities: Takes responsibility for work, decisions and actions, and follows through on commitments
• Trailblazing Ideas: Creates or suggests fresh ideas that improve processes, policies or services.
• Executing Plans: Plans work, sets clear goals, coordinates resources and keeps delivery on track.
• Pursuing Growth: Takes responsibility for learning, seeks feedback and builds relevant skills and expertise.
• Articulating Ideas: Communicates ideas and information clearly, confidently and appropriately for different audiences.

Entry Requirements

GCSE English Language and Maths at grade 4 and above (or the old grade C and above)

Plus

A Level 3 qualification, such as an apprenticeship, one A-level in any subject or a BTEC

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience.

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non-apparent disabilities. We value socio-economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re-entering work after time away, your voice and perspective matter here.

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part-time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page.

Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at [email protected] or 0330 912 1378.

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here.

Whoever you are, whatever your story, you belong at Ofcom.