Client Experience Specialist
About OGARAJETS
Founded in 1980, OGARAJETS delivers a concierge-level, white-glove experience to the world’s most discerning aircraft buyers and sellers. Our 45-year legacy is built on precision, discretion, and uncompromising service across every aircraft acquisition and sale.
We serve an elite global clientele, including high-net-worth individuals, Fortune 500 executives, and aviation professionals, ensuring every transaction is executed to exacting standards.
Client Experience Specialist
Position Overview
The Client Experience Specialist is a client-facing execution role responsible for supporting aircraft transactions from early prospecting through closing. This position serves as a key coordination and communication partner across Sales, Technical, Research, Marketing, and Engagement & Closing, helping ensure clarity, momentum, and follow-through throughout the deal lifecycle.
This role is designed for someone who thrives in fast-paced environments, enjoys working closely with people, and takes pride in keeping complex processes running smoothly. It is not a traditional sales role and does not carry a sales quota.
What You’ll Do
Sales Enablement & Deal Support
- Partner closely with Sales leadership to support prospecting and active transactions
- Maintain visibility across deal stages, follow-ups, and next steps
- Prepare agendas, notes, and action items for sales-related meetings
- Travel to support audits, inspections, pre-purchase processes, and closings as needed
Project Management & Coordination
- Own deal setup, timelines, checklists, and trackers within internal systems
- Coordinate calendars across internal teams, clients, vendors, and third parties
- Anticipate risks, bottlenecks, or misalignment and proactively surface solutions
Client & External Communication
- Support professional, high-touch client communication
- Coordinate with escrow companies, maintenance facilities, program providers, and other third parties
- Help ensure a seamless, well-orchestrated client experience
Cross-Functional Collaboration
- Work daily with Technical, Research, Marketing, and Engagement & Closing teams
- Step in to fill gaps and maintain deal momentum when needed
- Contribute to process improvement and documentation efforts
This Role Is a Great Fit If You…
- Enjoy being in the middle of the action
- Take pride in enabling others to perform at a high level
- Appreciate structure but can operate comfortably amid ambiguity
- Want meaningful client exposure without carrying a sales quota
- Are energized by responsibility, pace, and accountability
What Success Looks Like
- Strong trust and confidence from Sales leadership
- Timely, accurate coordination with minimal dropped balls
- Clear, professional communication internally and externally
- Consistent deal momentum with reduced rework and friction
Requirements
- Required
- Bachelor’s degree or equivalent professional experience
- 3-5 years of experience in sales, finance, aviation, consulting, analytics, or a client-facing professional environment
- Demonstrated interest in sales, business development, or client advisory roles
- Strong written and verbal communication skills
- High attention to detail with the ability to manage multiple priorities
- Analytical mindset with comfort working with data, research, and reporting tools
- Willingness to learn and operate within CRM, project management, and research systems
- Coachable, self-motivated, and comfortable receiving direct feedback
- Ability to work in a fast-paced, performance-driven environment
- Ability to manage priorities, stay ahead of details, and manage up effectively
- Comfort working directly with clients and senior professionals
- Willingness to travel as part of active transactions
- Team-first, service-oriented mindset
- Preferred
- Exposure to CRM systems (ClickUp, HubSpot, or similar)
- Experience supporting sales teams, deal execution, or transactional workflows
- Familiarity with aviation
- Strong interest in long-term career growth within a sales organization
Benefits
Annual Bonus Opportunities
We win as a team - when OGARAJETS meets annual revenue goals, all employees share in a year-end bonus.
401(k) Matching
OGARAJETS matches employee 401(k) contributions up to 4% after one year of employment.
Comprehensive Medical Coverage
Medical, dental, and vision insurance through premium providers, with OGARAJETS covering a large portion of premiums for employees and their families.
Professional Growth Allowance
Employees receive discretionary funds to pursue continuing education, industry certifications, and career development opportunities.
Frequent Team Events & Lunches
We invest in regular team gatherings to strengthen connection, culture, and collaboration.
Flexible In-Office Hours
While on-site work is essential, employees have flexibility in setting their daily in-office schedule to accommodate commutes and family needs.
Annual Decompression Time Off
Dedicated paid time away to fully disconnect, rest, and recharge each year.
Progressive Parental Leave
Equal maternity and paternity leave for biological, adoptive, and foster parents after one year of employment.
Strong, Collaborative Culture
Our team lives out the OGARA LEGACY values daily: integrity, excellence, giving, responsibility, and humility.
Cutting-Edge Technology
Employees receive the latest Mac hardware and the freedom to explore innovative software to increase efficiency.