Billing Manager

The Billing Manager is responsible for the effective governance, oversight and performance of billing and collection processes, promoting accountability, accuracy and positive working practices across the function.

Working closely with managers, directors, finance and operations, the Billing Manager oversees annual and periodic billing, collections, aged debt, third-party fee reconciliations and related payments. The role ensures that applicable Cayman Islands Government and other third-party fees are processed accurately and within the relevant deadlines.

The Billing Manager is also responsible for strengthening internal controls, improvement management information and identifying opportunities to enhance processes through automation, AI and other appropriate technologies. The role manages, coaches and develops the Senior Billing Administrator.

Key Responsibilities

• Oversee and govern billing operations and collection processes, including the annual billing run and other periodic billing activities;
• Act as the key point of contact for billing and collection queries from Ogier Global ("OGL") and Ogier Legal teams;
• Ensure billing activities are completed accurately, consistently and within agreed deadlines;
• Review escalated billing issues and ensure they are resolved promptly and appropriately;
• Provide billing and collections training and guidance to relevant OGL teams;
• Work closely with Finance to ensure that Viewpoint reflects current service codes and billing requirements and that relevant billing information is accurately maintained;
• Review reconciliations of Cayman Islands Government and other third party fees and approve related payment requests in accordance with delegated authority;
• Investigate and resolve unreconciled differences relating to Cayman Islands Government and other third-party fees, working with relevant managers and teams;
• Manage and oversee the timely payment of Cayman Islands Government fees in accordance with applicable deadlines;
• Oversee, coordinate and execute annual and periodic payment reminder exercises, ensuring completion in line with government and internal deadlines;
• Coordinate and execute the preparation and issuance of government late-payment penalty invoices in accordance with OGL's finance policies and procedures;
• Identify and implement appropriate enhancements and automation across billing, collection reconciliation and reporting processes;
• Oversee the aged-debt dashboard ensuring administrators adhere to collection processes;
• Oversee the reconciliation of invoicing between OGL and Ogier Legal and ensure identified differences are investigated and resolved;
• Review and analyse billing and collection KPIs, including aged debt, and produce clear, accurate and timely management reporting and information;
• Work closely with directors and Finance to identify and assess appropriate aged debt provisions;
• Establish, maintain and enhance appropriate internal controls across billing, collections, reconciliations and related payment processes;
• Support internal and external audit requirements relating to billing, collections, reconciliations and associated financial processes;
• Proactively embrace AI, automation and other emerging technologies and identify appropriate opportunities to improve the efficiency, accuracy and effectiveness of billing, reporting, reconciliations and related processes;
• Manage, coach and develop the Senior Billing Administrator and any other assigned team members.

Skills, Knowledge and Expertise

• University degree or relevant professional qualification in Accounting, Finance or a related discipline, or equivalent relevant experience;
• Working knowledge of the Cayman Islands financial services industry, specifically the Registrar of Companies and the Cayman Islands Monetary Authority's payment cycles and deadlines;
• Experience using Viewpoint is essential;
• Knowledge of Microsoft 365 applications, particularly Excel, Outlook and Word, is essential;
• Substantial experience in billing, collections, financial operations or a related discipline. Experience overseeing complex reconciliations and high-volume billing activities is preferred;
• Approachable with a positive "can do" attitude and a focus on client service;
• Strong organisational skills with the ability to effectively manage multiple priorities;
• Attention to detail is essential;
• Strong analytical skills with the ability to analyse, interpret and report on data;
• Advanced reconciliation skills and ability to effectively report the reconciled data to management;
• Effective communication and interpersonal skills whilst building positive working relationships;
• Strong problem-solving skills and sound judgement;
• Ability to work effectively in a diverse team and use own initiative;
• Experience in successfully supervising, coaching and developing a small team;
• Experience in identifying improvements in processes, policies and procedures and any other service innovation changes that improve the client experience;
• Demonstrate a strong digital and continuous-improvement mindset, including the use of AI-enabled tools, automation and emerging technologies within a professional environment, and a willingness to learn and adopt new technologies;

Benefits

Ogier offers an excellent benefits package, including premium health care, life insurance and 25 days annual leave.