Team Lead, Field Services

Job Description:

The Team Lead, Field Services leads commissioning, start up and maintenance activities associated with deployed electrolyzer systems. Specifically tasked with leading an international team of field personnel, including Ohmium staff, contractors and/or customer maintenance team, and refining their workflows. The Team Lead is responsible for the execution of all site work to support service contract requirements.

DUTIES AND RESPONSIBILITIES

• Maintain best in class safety culture for a team of remote field personnel
• Supervise a local and/or remote field team through clear goals and objectives
• Perform hands-on field tasks to maintain electrolyzer availability
• Implement Ohmium strategy to maximize electrolyzer performance through strategic and consistent maintenance activities
• Collaborate with other stakeholders to improve performance, reliability and serviceability of electrolyzers
• Suggest improvements in workflows to efficiently manage service level agreements
• Collaborate refining electrolyzer commissioning and start up processes to ensure timely availability of hydrogen
• Implement training programs to establish and maintain field personnel proficiencies
• Maintain warehouse and repair centers for centralized storage and refurbishment of spare parts
• Anticipate spare parts and equipment needs to support maintenance requirements
• Become a member of Field Services “Best Practices” team
• Collaborate with other teams for process and hardware design improvements
• Forecast any maintenance operations within the assigned site budget
• Participate in defining new value-added services to best meet customer needs
• Provide customers with safety, operation and maintenance training program
• Prepare reports covering tasks, risks, opportunities, and milestones
• Act as SPOC for any customer queries following the escalation process
• Own local/customer safety requirements
• Other duties as assigned

LOCATION, TRAVEL AND WORK ENVIRONMENT

• Based in Syracuse, Italy area with regular onsite presence; regular travel to Spain and Italy required
• When not in travel status, work from home
• 40 hour work week with on call availability

FORMAL EDUCATION, CERTIFICATIONS, OR EQUIVALENT

• Bachelor’s degree in science, technology, engineering preferred or a combination of education, training, and experience providing equivalent expertise

COMPETENCIES

• Strong, uncompromising safety mindset
• Fosters diversity and inclusion by promoting a sense of belonging for all people
• Communicates patiently and effectively
• Ability to create positive energy and collaborative team environment
• Capable of being hands on in a field environment
• Ability to lead by example, multitask, and delegate
• High level of candor, ability to speak up, and do the right thing
• Excellent customer focus
• Well organized and detail oriented
• Entrepreneurial

WORK EXPERIENCE

• 5 years experience (preferred) in a field service with operations and maintenance responsibility

Ohmiumis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.