Operations Coordinator

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: Operations Coordinator

The operations Coordinator is responsible for managing end-to-end ocean freight operations, customs clearance coordination, domestic transportation activities, customer service, billing, and operational compliance. The role plays a critical part in ensuring timely shipment execution, maintaining customer satisfaction, supporting revenue generation, and ensuring adherence to customs and regulatory requirements for key strategic accounts.

Job title: Operations Coordinator

Location: Chennai

Department: Ocean Operations

Reports to:Assistant Manager - Operations

Duties and Responsibilities:

Operations Management

• Coordinate and manage ocean export freight shipments from booking to final delivery.
• Handle domestic transportation movements and ensure timely execution.
• Monitor shipment milestones and proactively address any operational issues.
• Coordinate with shipping lines, co-loaders, transporters, customs brokers, and internal stakeholders to ensure smooth shipment movement.

Customs Clearance & Compliance

• Coordinate customs clearance activities through appointed Customs House Agents (CHAs).
• Prepare BL drafts and get approvals from appropriate team, local and overseas
• Ensure to on time release of pre-alert documents and milestones update in CW1
• Ensure timely and accurate submission of AMS, ACI, AFR, and other regulatory filings.
• Maintain compliance with customs regulations, trade requirements, and company policies.
• Support documentation and regulatory requirements for import and export shipments.

Customer Service & Stakeholder Management

• Act as the primary operational contact for assigned customers.
• Manage customer communication regarding shipment status, documentation requirements, and service updates.
• Maintain strong relationships with key customers and business partners.
• Resolve operational issues and customer escalations in a timely manner.

Pricing & Quotation Support

• Prepare and provide accurate customer quotations for ocean freight, customs clearance, and transportation services.
• Liaise with vendors and service providers to obtain competitive rates.
• Support tender and pricing activities as required.

Billing & Financial Responsibilities

• Generate accurate and timely invoices for shipments and customs clearance activities.
• Ensure all billing and revenue recognition activities are completed within established timelines.
• Coordinate with finance teams on billing discrepancies and customer queries.
• Support branch profitability through effective cost management and operational efficiency.

Operational Reporting

• Maintain shipment records and operational documentation.
• Provide shipment updates and operational reports to management.
• Monitor service performance against customer requirements and KPIs.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Graduate / bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field is preferred.
• Minimum of 3 years’ experience specifically in ocean freight operations.
• Demonstrated experience in ocean freight management and freight forwarding operations.
• Comprehensive knowledge of maritime logistics, international trade regulations, and customs clearance procedures.
• Strong organizational skills, capable of effectively managing multiple, concurrent ocean shipping tasks.
• Proven analytical and problem-solving skills to address operational challenges promptly and effectively.
• Excellent interpersonal and communication abilities to manage relationships with external partners and internal stakeholders.
• Proficiency with logistics management software, shipping platforms, and Microsoft Office Suite.
• Ability to perform effectively both independently and as part of a collaborative team.
• Detail-oriented approach to ensure accuracy, compliance, and high-quality operational outcomes.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.