Operational Excellence Coordinator

We are building a new Control Tower team within our growing 4PL business, and we're looking for ambitious, detail-oriented professionals who want to be part of an exciting new venture from day one.

As an Operational Excellence Coordinator, you'll play a critical role in ensuring smooth day-to-day operations by managing customer orders, coordinating transactions, maintaining data accuracy, and supporting supply chain execution across multiple regions and systems.

This is an excellent opportunity for someone who enjoys working in a fast-paced operational environment, thrives on process excellence, and wants to develop a career within a global logistics organization. As part of a newly established team, you'll have the chance to help shape processes, influence ways of working, and contribute directly to the success of our Control Tower operation.

You will be responsible for:

Order Management and Transactional Execution

• Create and manage scheduled lines in accordance with approved SOPs.
• Generate outbound deliveries within established service standards.
• Process replenishment, spares, and return orders within defined workflows.
• Monitor order progression from sales order through completion.
• Confirm proof of delivery and perform goods receipt postings in SAP.
• Work accurately across SAP and supporting customer, transport, or reporting platforms as required by the operating model.

Operational Reporting and Handover

• Support daily operational reporting and status updates.
• Execute shift handovers using approved exception and activity logs.
• Maintain continuity across shifts, regions, and time zones by ensuring open activities are clearly documented.
• Provide accurate activity updates to support operational visibility and workflow prioritisation.

Exception Support and Process Compliance

• Identify, document, and escalate operational exceptions that fall outside defined SOPs or require Specialist intervention.
• Support operational execution by ensuring data accuracy, task completion, and adherence to agreed process steps.
• Follow approved SOPs and checklists to ensure consistent execution of standardised Control Tower processes.

Key Performance Indicators

• Same-day outbound delivery generation within agreed cut-off times.
• Scheduled line creation accuracy.
• Order transaction processing volume and productivity.
• Transaction error rate and rework rate.
• Shift handover completeness and timeliness.
• On-time completion of assigned activities against SLA.

What we need from you:

• Experience in supply chain, logistics, customer operations, or order management.
• Working knowledge of SAP or an equivalent ERP system.
• Strong attention to detail, process discipline, and organisational skills.
• Ability to manage high transaction volumes accurately.
• Clear written and verbal communication skills.
• Ability to work effectively in a fast-paced operational environment, including defined shift patterns or regional coverage models where required.
• Comfort working within structured operational routines while maintaining flexibility as priorities change.
• Hands-on, execution-focused mindset and willingness to complete repetitive transactional activities accurately.
• Calm and organised approach under operational pressure, particularly during peak volumes or handover periods.
• Curiosity to learn customer processes, SAP transactions, and Control Tower ways of working

What we can offer you:

• Flexible/Hybrid work schedule
• Training and development
• Friendly, fun and relaxed culture
• Competitive remuneration package including bonus incentive
• Access to OIA University 1000’s of courses for personal and professional development
• Milestone recognition and participation various employee recognition competitions