Support Assistant - IRCC Government Contract

Desired Start Date: September 8, 2026

Position End Date: March 30, 2029

Salary Range: $52,343 - $59,732 annually

Bargaining Unit: Support

Appointment Type: Regular, Part-Time, Sessional

Schedule: 14 hours/week - Schedule to be determined.

Posting Closing Date: September 20, 2026

Special Instructions to Applicants:

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.

Your Opportunity

• Under the limited supervision of the Program Administrator, coordinates the Volunteer ESL-SAP Tutor Program by assisting the instructor with: recruitment, screening and matching of English as a Second Language tutors; and on-going workshops for tutors; administering initial intake procedure; monitoring matches; program promotion; organizing field trips and guest speakers; as well as maintaining necessary records, reporting and tracking budget information.

Functions and Duties

• Recruits and screens potential ESL-SAP tutors by:
• advertising in appropriate newspapers;
• speaking at public information meetings and service clubs;
• responding to telephone inquiries;
• interviewing potential tutors and making recommendations to the Instructor.
• Supports the Instructor to establish logistical details related to initial training sessions and on-going workshops by:
• making room reservations;
• advising the participants of the date, time and place of the program;
• ensuring the appropriate equipment is available.
• Responds to initial telephone inquiries from potential learners and tutors.
• Assists the Instructor with intake procedures, including completion of settlement plans in reporting database and providing local service information. This position is specifically excluded from making any interpretation relating to the inventory.
• Assists the Instructor with matching learners and tutors.
• Monitors learner/tutor pairs and refers learning problems to the Instructor.
• Maintains a collection of learning resources for the tutors and learners.
• Sets-up and maintains records relating to the program including budget information and expenditures and manages expense claims.
• Keeps a record and reports training time, tutoring time, and co-ordination time.
• Promotes the program in the community.
• Arranges and facilitates at least monthly field trips, guest speakers or other events for learners
• Performs other duties as assigned.

Education and Experience

• Graduation from a two-year community college program or equivalent in a related area. Minimum of 1 year and up to, but not exceeding, 2 years of relevant experience in the field.
• Preferred: Experience working with volunteers and immigrants as well as interacting with the general public and governmental agencies. Must be available for some evening and weekend hours.

Skills and Abilities

• Strong written and verbal communication skills
• Ability to communicate in plain English
• Awareness of adult literacy issues and refugee and immigrant experiences
• Ability to develop and maintain a close liaison with the community
• Excellent interpersonal skills and judgment.
• Ability to deal tactfully and diplomatically with internal and external contacts
• Able to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment
• Demonstrated time management skills with the ability to stay organized and prioritize tasks
• Competence and proficiency in the use of computer systems and software including Microsoft Office (Word, Excel, PowerPoint, Access and Outlook) and internet
• Experience with social media platforms

Our Values

• Students first: Creating meaningful life-long educational opportunities of the highest quality for alumni, current, and future students is at the heart of everything we do.
• Community: We are one College. We enthusiastically embrace the opportunity to work with, learn from, and support everyone we encounter collaboratively and collegially.
• Respect: We welcome, embrace, and celebrate that which make us unique in creating an environment in which every individual is valued, affirming our commitment to human dignity for all.
• Courage: We are courageous in our actions in areas that contribute to positive change in our communities and beyond. We have the courage to be vulnerable. We are truthful, sincere, and act ethically with honesty and fairness.
• Relationships: We steward meaningful relationships built on a foundation of reciprocity. We are compassionate, empathic, and care for the holistic well-being of students, employees, community members, and the land.
• Distinction: We choose activities in which we can achieve excellence and positively impact society.