Reservations Agent

Perks:

Long- Term Housing Options Available

Weekly pay cycle

Complimentary meals in cafeteria

Benefits

Comprehensive healthcare coverage with options for medical, dental, and vision plans.

Paid time off for relaxation and rejuvenation.

Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.

Support services including an Employee Assistance Program (EAP)

Resort Discounts

Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)

25% off Food & Beverage (excluding alcohol)

25% off Retail

25% off Spa Services

Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Overview: 

Responsible for understanding the Resort and all of its lodging properties, as well as the property management systems, in order to make reservations for incoming guests based on their needs and the options available. 

Essential Functions: 

  Create/modify/cancel reservations

  Process confirmations

  Post advance deposits and provide receipts as requested

  Process cancellation penalties and deposit refunds

  Review and settle No-Show reservations

  Have a working knowledge of reservation billing functions

  Review reports to ensure audit requirements are met

  Book complimentary certificate reservations and other specified complimentary/discounted reservations

  Manage guest correspondence/requests and reservation updates in the 3rd party extranets

  Balance the house for room type oversell dates

  Contribute to Omni’s Select Guest program by actively enrolling new members

  Maintain an up-to-date knowledge of the Resorts services and events

  Handle mail/correspondence/brochure requests

  Assist Sales and Conference Services when specific questions arise regarding groups

  Assist internal Associates with occupancy and availability information

  Assist OmniRez with specific questions that help them to sell and close reservations sales

  Complete additional projects as needed and assigned by management  

  Support the Group Rooms Coordinator with tasks included, but not limited to:

Accurately inputting group rooming lists

Applying group routing

Assigning guest rooms to reservations within a group block

Additional projects as assigned by Manager 

Working Environment:

   Office – prolonged sitting at a desk

Qualifications:

   Must be available to work flexible hours to include nights, weekends, and holidays

   Respond to clients in a timely manner

   Actively communicate with internal team members to ensure guest satisfaction.

   Ability to identify areas that require attention without always being directed to do so