Concierge | Guest Services

This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities:

To arrange bookings, reconfirmation of airline tickets etc.

Be fully acquainted with the different points of interests.

Assist in arranging for restaurant reservations and limousines as required by our guests.

Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.

Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.

Accept other special duties as required by management.

Set up all amenities for guests celebrating special occasions.

Set up special packages that include pre-calls from the concierge and specialized amenities.

Interact with other departments to ensure that guest’s needs are satisfied.

Speak with guests in a friendly, warm manner making them feel welcome to the hotel.

Proactively work to seek out ways in which to improve the hotel experience for our guests.

Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

Qualifications:

Previous luxury hotel experience is required.

Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Ability to stand for the entire scheduled shift.

Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

Knowledge of the surrounding area and all of its attractions.

Knowledge of Property Management Systems and related computer programs

Strong knowledge of Microsoft Office Software.