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Guest Services Concierge

Omni Hotels & Resorts • Adventure Tourism • 5 days ago
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Location
In office (Hilton Head Island)

Confirmed on the employer's own hiring board on Oct 9, 2026. First seen by Alion on Sep 29, 2026.

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Omni Hotels & Resorts

Omni Hotels & Resorts is a US luxury hotel company headquartered in Dallas, Texas, operating city hotels and resorts across the US, Canada and Mexico. Owned by TRT Holdings, the group runs about 50 properties, including the Omni Grove Park Inn in Asheville, Omni Barton Creek in Austin and the Omni La Costa resort in Carlsbad, along with golf courses and spas. It hires room attendants, front desk agents, loss prevention officers, engineers, concierges, guest service managers, banquet staff, accountants and marketing managers for its hotels and corporate offices.
omnihotels.com • HQ: Dallas, United States • Hotels & Resorts • 1001-5000 employees
Backed by KSL Capital Partners

Position Summary:The Concierge serves as a key ambassador of the Omni Hilton Head Oceanfront Resort experience, delivering personalized, anticipatory service that exceeds guest expectations. This role is responsible for curating memorable stays by assisting with reservations, recommendations, and special requests while embodying Omni’s culture of genuine hospitality.

Essential Responsibilities:

Provide warm, professional, and personalized service to all guests, ensuring a seamless arrival and stay experience

Offer expert knowledge of the resort, local attractions, dining, transportation, and events

Arrange guest services including dining reservations, spa appointments, tee times, transportation, and excursions

Anticipate guest needs and proactively suggest activities and enhancements to elevate their stay

Handle guest inquiries, requests, and concerns with urgency and professionalism

Maintain strong relationships with local vendors and partners to deliver exceptional guest experiences

Assist with special occasions (birthdays, anniversaries, etc.) to create memorable moments

Accurately document guest preferences and requests in the system for personalized service

Support front office operations as needed, including communication with other departments

Uphold Omni’s service standards and contribute to a positive team environment

Qualifications:

Previous experience in hospitality, guest services, or a luxury customer service environment preferred

Strong knowledge of Hilton Head Island attractions, dining, and activities is a plus

Excellent communication and interpersonal skills

Ability to multitask and remain organized in a fast-paced environment

Professional appearance and demeanor

Flexible schedule, including weekends and holidays

Proficiency in Microsoft Office and/or hotel systems preferred

Physical Requirements:

Ability to stand for extended periods

Ability to occasionally lift up to 25 lbs

Ability to move throughout the resort as needed

Omni Culture & Expectations:

Demonstrate Omni Hotels & Resorts’ commitment to service excellence

Embrace a team-first mentality and collaborate across departments

Maintain a polished and professional presentation at all times

Perks & Benefits at Omni Hilton Head:

Competitive pay and opportunities for advancement

Discounted room rates at Omni Hotels & Resorts nationwide

Discounted meals during shifts

Access to resort amenities (based on eligibility)

Paid time off and holiday pay (for eligible associates)

Health, dental, and vision insurance (for eligible associates)

401(k) with company match (for eligible associates)

Associate recognition programs and team member events

Training and development opportunities to grow your hospitality career

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