Housekeeping Office Coordinator

Overview: 

To assist in the daily coordination of Housekeeping assignments to department staff, ensuring prompt and efficient operations

Essential Functions:

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.

Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.

Open Housekeeping department, assigning rooms to be cleaned each day to room attendants and creating boards. Assign VIP to room attendants and supervisors. Preparing supervisor boards of detailed information of rooms to inspect and action items.

Coordinate arrivals and rooms inventory working closely with the Hotel Front Desk Rooms Controller. Maintain clear and efficient communication with the Front Desk and Supervisors.

Monitor computer system, PMS, stats.

Respond to all phone calls/requests from guests and other departments.

Dispatch specific requests to floor supervisors and runners.

Ensure rollaway beds, refrigerators and other requested items are inventoried and logged accurately.

Enter and monitor housekeeping tickets in synergy. Coordinate Care and Out of Order rooms with Engineering and Front Office. 

Monitor Medallia, pass along and profile notes daily for housekeeping issues, communicating with engineering.

Check in department shipments physically and receive orders in Birchstreet, submitting complete and accurate paperwork to accounts payable in a timely manner.

Monitor office supply inventory, communicating needs to Director.

Coordinate signatures and submission of weekly department Time Edit and Time Audit forms, as well as all Training Rosters, to Paymaster in a timely manner.

Enter weekly department schedules in to Kronos in a timely manner.

Maintain cleanliness and organization in department.

Complete all other duties as assigned.

 Hotel Specific Essential Functions:

Ability to work cohesively with and support co-workers and management both within and outside of your department.

Ability to accurately and efficiently input information into computer systems.

Ability to work schedule based on resort occupancy and departmental need.

Physical Requirements:

Ability to sit and stand for long periods of time, walk, push, pull, stoop, bend and lift items of moderate weight.

Working Environment:

Mostly office environment.

Interior of hotel with occasional travel around property.

Tools & Equipment:

 Computer, printer, copier, telephone, radio

 Synergy, Microsoft Outlook, PMS