Application Support Sr. Officer

Responsibilities:

Accountable for the organization’s applications start to end process:

• Responsible for ticketed query system and ensures comprehensive database of queries and resolutions is kept up to date.
• Provide technical support to teams within the organization.
• Identify, analyze, and resolve problems.
• Interact effectively with users to solve problems and advises on best practices for using the system.
• Establish, enforce, and maintain data entry standards.
• Assist in training for staff and faculty.
• Support students in accessing and using their systems.
• Create reports and dashboards.
• Maintain and update technical documents and procedures.
• Assist with systems integration.
• Assist in implementing new solutions as per the business needs

Coordinate with the vendors & other IT functions:

• Liaise with vendors and other IT personnel for problem resolution.
• Assist in designing new projects as per business needs.
• Align and test new projects with the vendors

Ensure a high level of the security & governance:

• Maintain security, backup, and redundancy strategies.
• Ensure compliance with IT policies & procedures.

Qualifications & Requirements:

Education: Bachelor of Business Informatics or in any relevant field.

Years of Experience: 3 to 6 years

Skills & Competencies:

• Verbal and written communication skills
• Time management
• Problem solving
• Result Oriented
• Good ability to handle stress
• High ability to explain complex ideas to those with limited IT and systems knowledge.

Technical Competencies:

• Has a good SQL background
• Has a good understanding of HTML
• Has a fair PHP background
• Possess high level of testing techniques and scenarios