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Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 20, 2026. OneTouch Direct scores B on the Alion truth index.

Overview
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OneTouch Direct is a global call center with best-in-class customer service, offering omnichannel support, sales and lead generation to clients.

Position Summary

We are seeking an experienced and hands-on Facility Manager to assess the day-to-day maintenance, operations, and facility needs of three locations. This position will be responsible for ensuring our facilities are safe, well-maintained, operational, and compliant while providing strong leadership to a team of maintenance and facility personnel.

The ideal candidate is a working leader who is comfortable troubleshooting and completing hands-on repairs, particularly in electrical and drywall, while also having the ability to organize, prioritize, delegate, and lead a team across multiple facilities.

Key Responsibilities

  • Manage the day-to-day facility and maintenance operations for three locations.
  • Lead, schedule, train, coach, and develop facility/maintenance team members.
  • Assign work orders and ensure maintenance requests are completed safely, efficiently, and on schedule.
  • Perform and oversee hands-on maintenance and repairs, including:
    • Electrical troubleshooting and basic electrical repairs
    • Drywall repair, patching, finishing, and painting
    • General building maintenance
    • Plumbing and HVAC troubleshooting as needed
    • Doors, locks, fixtures, equipment, and other facility repairs
  • Conduct regular inspections of buildings, equipment, and common areas to identify maintenance needs and safety concerns.
  • Coordinate preventative maintenance programs and ensure scheduled work is completed.
  • Manage outside contractors and vendors when specialized repairs or services are required.
  • Monitor facility-related expenses, supplies, tools, and materials.
  • Maintain accurate records of work orders, inspections, preventative maintenance, and repairs.
  • Ensure all work is performed in accordance with company safety policies and applicable codes and regulations.
  • Respond to facility emergencies and prioritize urgent repairs.
  • Communicate effectively with leadership and facility staff regarding maintenance needs, projects, and operational concerns.
  • Travel between the three locations is needed to provide support and maintain consistent standards of facility.

Requirements

Required Qualifications

  • 3+ years of facility maintenance, building maintenance, or related experience.
  • Demonstrated hands-on experience with electrical repairs and troubleshooting.
  • Demonstrated experience with drywall repair, patching, finishing, and painting.
  • Previous experience leading, supervising, or managing a maintenance/facilities team.
  • Strong knowledge of general building maintenance and repair.
  • Ability to read and understand basic electrical diagrams, manuals, and maintenance documentation.
  • Strong troubleshooting and problem-solving skills.
  • Ability to prioritize multiple work orders and manage competing priorities across multiple locations.
  • Strong communication and organizational skills.
  • Ability to work independently while also effectively leading a team.
  • Valid driver's license and reliable transportation between facilities, if required.
  • Experience managing contractors and service vendors.
  • Experience with preventative maintenance programs

What We’re Looking For

We are looking for a hands-on leader. You don't need to be afraid of a wrench, ladder, drill, electrical panel, or drywall repair. You need to be able to walk into a problem, figure it out, and either fix it yourself or get the right person on it.

The successful candidate will be comfortable picking up a tool when needed, troubleshooting problems, holding the team accountable, and ensuring all three facilities are maintained to a high standard.

If you are a strong maintenance professional who enjoys leading people, solving problems, andkeeping facilities running smoothly, we want to hear from you.

Physical Requirements

This is a hands-on position requiring the ability to perform and oversee physical maintenance activities. The employee may be required to stand, walk, climb ladders, bend, kneel, lift and carry materials, and work in various indoor and outdoor facility environments

Salary commensurate with experience

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
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