Principal Technical Implementation Consultant
Strength in Trust
OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down-it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI-Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
The Challenge
The Principal Consultant - Technical Implementation role is one of the key pieces of the OneTrust architecture. After the sales process, consultants are the key contact in driving and building the relationship, implementing the solution and managing the expectations of the customer. Technical Implementation consultants work across the technical modules.
As a Principal Consultant - Technical Implementation, you will be one of our most experienced and skilled consultants, handling the overall responsibility for the customer relationship by working directly with our strategic customers to enhance their overall user experience with the OneTrust Privacy, Security and Governance platform.
The Principal Consultant - Technical Implementation has a deep understanding of the privacy industry, including regulatory environment, and uses this knowledge to support all the primary responsibilities. To thrive in this role, the Principal Consultant - Technical Implementations will keep up with industry trends, competitive landscape and customer needs for the purpose of being active and vocal in making decisions about the direction of the platform.
Your Mission
As the Principal Consultant - Technical Implementation you will:
Lead the solution design and oversee the technical implementation and platform adoption for the most complex customer implementations
Provide assurance and oversight to customers implementing OneTrust’s platform regarding SaaS implementations including underlying hardware and software architectures
Use your experience across a broad range of core technologies including HTML, CSS and JavaScript
Establish yourself as a trusted adviser to ensure customer’s overall satisfaction with our platform
Provide consultancy to analyze the client’s internal processes and structure to design the solution and determine configuration best practice and where business process changes are recommended
Document processes and workflows in shareable documents for future use and adoption
Be an advocate for our customers by representing their issues to Product Management and Software Engineering with a focus on steering the OneTrust roadmap
Monitor and analyze the customer’s adoption of our solution features and functionality in order to provide leadership with an understanding of their overall business needs as they relate to our products
Provide strategic and tactical support for Sales, Professional Services, and Business Development
Leveraging customer relationships as needed for prospect references
Contribute to the growth and development of the PSO organization by sharing knowledge and experience through activities such as training, being a subject matter expert and developing documentation
You Are
As a Principal Consultant - Technical Implementation, you are tech savvy, interested in different frameworks, able to problem solve, able to communicate with stakeholders, and clearly and efficiently take information from the client and translate it to the relevant teams. You are also:
Excellent Communicator (Verbal, written and presentation)
Detail-oriented with the ability to set priorities and be flexible in a changing environment
Previously worked on implementing a SaaS solution
Your Experience Includes
BA/BS or MS in Computer Science, Electrical and Computer Engineering, Web Design/Development, Engineering Management or Information Technology/Systems
8+ years of relevant experience in software development, professional services, solution engineering, technical consulting; with expertise in architecting and rolling out new technology and solution initiatives
Experience working with HTTP, SSO, SSL certificates, networking, and API integrations
Experience working with HTML, CSS, JavaScript and Python
Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer
Proven ability to engage across corporate functions (Professional Services, and Product Management)
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
Where we Work
We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’llreceive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Recruitment fraud warning:OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [email protected].
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.