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Associate Customer Service Representative

onsemi • English • Analog & Power Semiconductors • Machine Vision & 3D Cameras • Bachelor's Degree • 7 days ago
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Salary
≈ $12k – $28k per year (Estimated)
Location
In office (Muntinlupa)

Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 7, 2026. onsemi scores B on the Alion truth index.

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Company
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Profile match

onsemi

Onsemi is an American semiconductor company that was spun out of Motorola in 1999 and has since narrowed itself from a broad commodity chip supplier into a focused power and sensing business. Its silicon carbide and silicon power devices go into electric vehicle traction inverters, chargers and industrial drives, while its image sensors are used in automotive cameras and industrial vision, and it has deliberately exited lower-margin product lines to concentrate on these markets. Headquartered in Scottsdale, Arizona and listed on Nasdaq, it owns its own silicon carbide substrate manufacturing to secure supply.
onsemi.com • HQ: Scottsdale, United States • Machine Vision & 3D Cameras • Analog & Power Semiconductors • 1001-5000 employees • Est. 1999
Tech stack of onsemi
  • Primary interface of onsemi to external customers and vise versa.
  • Provide customer satisfaction in processing customer orders.
  • Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
  • Independently answer correspondence and handle complaints and requests.
  • Comply with Customer Service business rules, techniques, and protocols.
  • Provide tactical support for Sales and Marketing team.
  • Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
  • Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
  • Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
  • Provide customer satisfaction in order management to maximize both the company and customer revenue.
  • Run reports using available tools and analyze the data in order to make decision and or identify trends.
  • Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
  • Drive closure of exceptional requests.
  • Respond to customer complaints, requests, and inquiries in a professional and timely manner.
  • Comply with Customer Service business rules, techniques, and protocols
  • Bachelor’s Degree in Business Management and or any Engineering related course.
  • Knowledge on basic semiconductor processes and terminologies is an advantage.
  • Willing to work on rotating shift schedule (12:00pm-9:00pm and 9:00pm-6:00am).
  • Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries.
  • Background in problem solving, analytical and negotiation skills. Full command of English language both written and spoken.
  • Knowledge in Salesforce CRM tool is an advantage.
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